Accounts Receivable Expert

ALPLA Group; Toluca; On-site; MXN 240,000 - 360,000; Full time

Job summary

ALPLA Group in Toluca is seeking an Accounts Receivable professional to manage AR activities for operations across South America, coordinating closely with the Finance Hub and local teams to ensure timely cash collection and accurate ledgers.

You will lead complex customer escalations, analyze aging and cash flow, and drive regional AR KPIs, while sharing expertise with analysts and supporting audits and continuous improvement.

Qualifications

• Bachelor's degree in Accounting, Finance or related field.
• At least 3 years of experience in AR/OTC or related Finance processes.
• Strong knowledge of collections, dispute management, aging analysis and customer account management.
• Experience interacting directly with customers and resolving complex account-related situations.
• Ability to analyze financial information, identify deviations and translate data into actionable insights.
• Experience working with ERP systems and solid understanding of financial processes.

Responsibilities

• Manage Accounts Receivable activities for operations across South America, ensuring effective coordination between the Finance Hub and local teams.
• Lead and follow up on complex customer account escalations, identifying root causes and coordinating appropriate resolution.
• Oversee collection and dispute management processes, working closely with customers and internal stakeholders to resolve outstanding issues.
• Analyze AR aging, overdue balances and cash flow performance, identifying risks, trends and opportunities for improvement.
• Drive the achievement of key Accounts Receivable KPIs, ensuring visibility and appropriate follow-up of deviations.
• Act as a subject matter expert for AR and Order-to-Cash topics, providing guidance to analysts and other stakeholders.
• Support customer account governance by ensuring appropriate controls, follow-up and documentation.
• Collaborate with Finance teams across South America to understand local requirements while promoting standardized regional processes.
• Support internal and external audits and compliance reviews, ensuring accurate and timely information.
• Identify opportunities to simplify, standardize and improve Accounts Receivable processes across the Hub.
• Participate in and lead continuous improvement, digitalization and automation initiatives related to AR activities.
• Coach AR analysts, share best practices and support knowledge transfer across the team.
• Collaborate with other Finance functions to improve end-to-end processes and overall service delivery.
• Build effective relationships with customers and internal stakeholders across different countries and cultures.

Skills

Accounts Receivable

OTC processes

Collections

Dispute management

Aging analysis

ERP systems

Excel

English Proficiency (B2-C1)

Stakeholder management

Process improvement

Education

Bachelor's degree in Accounting/Finance

Tools

ERP systems

Job description

• Manage Accounts Receivable activities for operations across South America, ensuring effective coordination between the Finance Hub and local teams.
• Lead and follow up on complex customer account escalations, identifying root causes and coordinating appropriate resolution.
• Oversee collection and dispute management processes, working closely with customers and internal stakeholders to resolve outstanding issues.
• Analyze AR aging, overdue balances and cash flow performance, identifying risks, trends and opportunities for improvement.
• Drive the achievement of key Accounts Receivable KPIs, ensuring visibility and appropriate follow-up of deviations.
• Act as a subject matter expert for AR and Order-to-Cash topics, providing guidance to analysts and other stakeholders.
• Support customer account governance by ensuring appropriate controls, follow-up and documentation.
• Collaborate with Finance teams across South America to understand local requirements while promoting standardized regional processes.
• Support internal and external audits and compliance reviews, ensuring accurate and timely information.
• Identify opportunities to simplify, standardize and improve Accounts Receivable processes across the Hub.
• Participate in and lead continuous improvement, digitalization and automation initiatives related to AR activities.
• Coach AR analysts, share best practices and support knowledge transfer across the team.
• Collaborate with other Finance functions to improve end-to-end processes and overall service delivery.
• Build effective relationships with customers and internal stakeholders across different countries and cultures.

What You Will Enjoy Doing

• Manage Accounts Receivable activities for operations across South America, ensuring effective coordination between the Finance Hub and local teams.
• Lead and follow up on complex customer account escalations, identifying root causes and coordinating appropriate resolution.
• Oversee collection and dispute management processes, working closely with customers and internal stakeholders to resolve outstanding issues.
• Analyze AR aging, overdue balances and cash flow performance, identifying risks, trends and opportunities for improvement.
• Drive the achievement of key Accounts Receivable KPIs, ensuring visibility and appropriate follow-up of deviations.
• Act as a subject matter expert for AR and Order-to-Cash topics, providing guidance to analysts and other stakeholders.
• Support customer account governance by ensuring appropriate controls, follow-up and documentation.
• Collaborate with Finance teams across South America to understand local requirements while promoting standardized regional processes.
• Support internal and external audits and compliance reviews, ensuring accurate and timely information.
• Identify opportunities to simplify, standardize and improve Accounts Receivable processes across the Hub.
• Participate in and lead continuous improvement, digitalization and automation initiatives related to AR activities.
• Coach AR analysts, share best practices and support knowledge transfer across the team.
• Collaborate with other Finance functions to improve end-to-end processes and overall service delivery.
• Build effective relationships with customers and internal stakeholders across different countries and cultures.

What makes you great

• Bachelor's degree in Accounting, Finance or a related field.
• At least 3 years of experience in Accounts Receivable, Order-to-Cash (OTC) or related Finance processes.
• Strong knowledge of collections, dispute management, aging analysis and customer account management.
• Previous experience interacting directly with customers and resolving complex account-related situations.
• Ability to analyze financial information, identify deviations and translate data into actionable insights.
• Experience working with ERP systems and solid understanding of financial processes.
• Advanced Microsoft Excel skills.
• English B2–C1, with the ability to communicate effectively in a regional and international business environment.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder-management skills.
• Ability to work effectively with teams located in different countries.
• Customer-oriented mindset with the ability to balance service, financial controls and business requirements.
• Experience supporting process improvement or automation initiatives is highly valued.
• Ability to coach colleagues and share technical knowledge within the team.

What you can expect working with us

• Develop expertise in a regional Finance environment.
• Work with stakeholders from different countries and business operations.
• Participate in the transformation and standardization of Accounts Receivable processes.
• Contribute to automation and continuous improvement initiatives.
• Build a career within an international and multicultural organization.
• Gain exposure to broader Order-to-Cash and Finance Hub operations.
• Receive benefits above those required by law and opportunities for professional development.