Sr. Manager Accounts Receivable

Empresa Confidencial; Ciudad de México; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

Empresaconfidencial is seeking a senior Accounts Receivable leader to drive performance, oversee collections, and develop high-performing teams within a Shared Services environment in Mexico City.

The role emphasizes process improvements, automation, and strong stakeholder collaboration to enhance cash flow and working capital while maintaining strong financial controls.

Qualifications

• Must have Advanced English and a Bachelor's degree in Finance, Accounting, Business Admin, or related field.
• 5+ years of experience in Finance, Accounts Receivable, Cash Application, or Shared Services operations.
• 4+ years of people management experience.
• Strong leadership, communication and stakeholder management skills.
• Experience driving process improvement, automation, and operational excellence initiatives.
• Strong analytical and problem-solving capabilities.
• Experience in a fast-paced multinational environment.

Responsibilities

• Drive AR performance with credit and AR strategies to grow profitable sales while managing risk.
• Enhance collections effectiveness by developing strategies to improve cash flow and reduce overdue balances.
• Lead and mentor AR professionals, fostering a high-performance, inclusive team culture.
• Ensure compliance with credit policies, controls, and regulatory requirements while supporting audits.
• Optimize Shared Services operations by delivering customer service excellence and digitizing processes.
• Collaborate with stakeholders to improve customer experience and drive continuous improvement KPIs.

Skills

Advanced English

Leadership

Communication

Stakeholder management

Process improvement

Automation

Operational excellence

Analytical thinking

Problem solving

Multinational experience

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

SAP

ERP systems

Cash application technologies

Job description

What we\'re looking for

• Mandatory: Advanced English
• Bachelor\'s degree in Finance, Accounting, Business Administration, or a related field.
• 5+ years of experience in Finance, Accounts Receivable, Cash Application, or Shared Services operations.
• 4+ years of people management experience.
• Strong leadership, communication, and stakeholder management skills.
• Experience driving process improvement, automation, and operational excellence initiatives.
• Strong analytical and problem-solving capabilities.
• Experience working in a fast-paced, multinational environment.

Preferred:

• Experience in operational transitions.
• MBA and/or CPA certification.
• Experience within Shared Services or Global Business Services organizations.
• Knowledge of SAP, ERP systems, and cash application technologies.
• Lean Six Sigma or continuous improvement certifications.

Key Responsibilities

Drive Accounts Receivable Performance

• Lead credit and accounts receivable strategies to support profitable sales growth while minimizing financial risk.
• Oversee customer credit management, account reviews, and delinquency resolution.
• Partner with Sales and key customers to balance business growth with effective risk management.
• Ensure best practices are implemented across AR operations to achieve cash flow, working capital, and performance objectives.

Enhance Collections Effectiveness

• Develop and execute collection strategies that improve cash flow and reduce overdue balances.
• Collaborate with cross-functional teams and customers to resolve disputes and billing issues.
• Monitor collection performance, identify improvement opportunities, and drive recovery initiatives.
• Manage relationships with third-party collection agencies and external partners.

Lead and Develop High-Performing Teams

• Coach, mentor, and develop Accounts Receivable professionals through effective training and career development plans.
• Foster an inclusive, collaborative, and high-performance team culture.
• Support talent acquisition, onboarding, and employee retention efforts.
• Identify process improvement opportunities and eliminate operational bottlenecks.
• Lead or support automation and digital transformation initiatives within the Order-to-Cash process.
• Act as a subject matter expert, partnering with stakeholders to enhance customer experience and operational efficiency.
• Leverage data, KPIs, and industry best practices to drive continuous improvement.

Ensure Compliance and Financial Controls

• Maintain strong adherence to credit policies, controls, and compliance requirements.
• Support internal and external audits while ensuring accurate AR reporting and account balances.
• Ensure operations align with applicable laws, regulations, and corporate governance standards.

Optimize Shared Services Operations

• Lead AR service delivery to achieve customer service excellence and operational targets.
• Manage resources and workloads effectively to maximize team performance and productivity.
• Enhance customer experience through digital solutions, self-service tools, and process innovation.
• Build strong partnerships with internal stakeholders and key customer accounts to deliver exceptional service and results.

What Success Looks Like

• Improved cash flow and working capital performance.
• Strong customer partnerships and reduced financial risk.
• High-performing, engaged teams.
• Streamlined processes through automation and continuous improvement.
• Consistent compliance, governance, and operational excellence.