Sr ITS Analyst

Ball Aerospace; Santiago de Querétaro; On-site; MXN 250,000 - 420,000; Full time

Job summary

Ball Corporation in Queretaro, MX is seeking a Sr ITS Analyst to join its IT Operations team. You will implement and support complex technology solutions, ensuring service stability and continuity across Ball’s IT landscape.

You will collaborate with business stakeholders, IT teams, and partners to translate requirements into scalable, reliable services. The role emphasizes major incident management, change and problem management, and ongoing improvement initiatives.

Qualifications

• 2+ years of experience in IT Operations, NOC, Service Management or similar.
• Bachelor's degree in related field; 2-5 years of relevant experience.
• Strong analytical, stakeholder communication, and project coordination abilities.
• Familiar with cloud/on-prem environments, monitoring tools, and ITSM platforms (e.g., ServiceNow, Jira Service Management).
• Experience implementing and supporting complex business systems and SDLC processes.
• Knowledge of ITIL, COBIT, Lean, Six Sigma or similar frameworks.

Responsibilities

• Lead major incident responses, root-cause analysis, and service restorations to minimize downtime.
• Identify gaps in ITSM processes and implement tooling or process improvements.
• Coordinate server, network, and application patching, security updates, and capacity planning.
• Configure, test, monitor, and support application changes and release activities across environments.
• Partner with software vendors and consultants to ensure successful delivery and adoption.
• Drive continuous improvement through industry best practices, automation initiatives, and UAT support.

Skills

Analytical thinking

Stakeholder communication

Project coordination

Strong problem-solving

Education

Bachelor's degree in related field

Tools

ServiceNow

Jira Service Management

Job description

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Sr ITS Analyst

Company: Ball Corporation

Location: Queretaro, MX, 76120

Date: Oct 8, 2026

Job Category: IT Administration

Req. ID: 51149

Job Description:

As an ITSM Functional Analyst, you will play a key role in implementing and supporting complex technology solutions that enable business performance and service excellence across Ball. You will work closely with business stakeholders, IT teams, and external partners to translate operational requirements into scalable solutions while ensuring service stability, operational resilience, and business continuity. The role includes supporting and coordinating critical operational processes such as major incident management, service monitoring, problem management, outage resolution, and continuous service improvement initiatives.

Responsabilities:

• Lead critical incident responses, root-cause analysis, and service restorations to minimize downtime
• Identify gaps in IT Service Management (ITSM) processes—such as incident, problem, and change management—and implement tooling or process improvements
• Coordinate server, network, and application patching, security updates, and infrastructure capacity planning
• Configure, test, monitor, and support application changes, enhancements, and release activities across environments.
• Partner with software vendors, implementation partners, and consultants to ensure successful solution delivery and adoption.
• Drive continuous improvement through industry best practices, automation initiatives, and support for user acceptance testing.

Knowledge:

• 2+ years of experience in IT Operations, NOC, Service Management, Infrastructure Support, or Major Incident Management.
• Bachelor's degree in a related field preferred and a minimum of 2-5 years of relevant professional experience.
• Strong analytical problem-solving, stakeholder communication, and project coordination abilities
• Deep familiarity with cloud/on-premise environments (servers, networks, databases), monitoring tools, and ITSM platforms (e.g., ServiceNow, Jira Service Management)
• Experience implementing and supporting complex business systems and technology solutions.
• Knowledge of business analysis, requirements gathering, system design, testing methodologies, and software development lifecycle processes.
• Familiarity with ITIL, COBIT, Lean, Six Sigma, Kaizen, or other process improvement frameworks.