Team Lead-Cloud & Infra Operations

Birlasoft; Villahermosa; Híbrido; MXN 360.000 - 600.000; Jornada completa

Descripción de la vacante

Birlasoft is seeking a Team Lead-Cloud & Infra Operations in Villahermosa, Mexico. This onsite, full-time role focuses on managing the desktop computing environment, hardware provisioning, software deployment, security, and asset management.

You will guide a team to support onboarding, offboarding, and end-user services while coordinating with senior leadership. Responsibilities include deploying laptops, applying updates, maintaining antivirus, and ensuring hardware readiness for users and

Formación

• Experience maintaining desktop computing environments, production apps, and hardware.
• Leadership experience leading IT infrastructure teams.
• Strong collaboration with business leadership to plan IT support delivery.

Responsabilidades

• Analyze and resolve info system issues across desktop computing and hardware.
• Build and deploy Windows, Mac, and other laptops for new joiners and upgrades.
• Install authorized software on laptops/desktops.
• Ensure security and timely updates on desktops and laptops.
• Install antivirus across devices and manage deployments.
• Coordinate hardware setup and asset collection or desk-side setup.
• Assist onboarding and offboarding processes for users.
• Maintain local conference/meeting room equipment.
• Support end-user service projects like software upgrades and patching.
• Consult with local business to evaluate support requirements and execution.

Conocimientos

Wintel Administration

Linux administration

Team Management

Incident Management

Service Level Management

Network Support

Technical Support

Customer Service

Educación

Bachelor's degree in IT or related field

Herramientas

Asset Management Tools

Descripción del empleo

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Title: Team Lead-Cloud & Infra Operations

Description:

Area(s) of responsibility

Full time role

Villahermosa , Mexico

Onsite

• Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware
• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
• Installing authorised software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Antivirus installation to all desktops and laptops
• Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
• Support and assist users with Onboarding & Offboarding process
• Support and maintain local conference and meeting room equipment
• Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
• Consult with local business and senior leadership to evaluate support requirements and execution planning.
• Maintain the Local Asset Management data and ensure the Asset Management toolset are properly updated for periodic review
• Technical support for local applications where applicable alongside other tech or business teams Technical Expertise

Skills with M/O flag are part of Specialization

Think Holistically -PL3 (Behavioural) Requirements Definition And Management -PL3 (Functional) Win the Customer -PL3 (Behavioural) Communication Skills -PL4 (Functional) Availability Management -PL4 (Functional) IT Infrastructure -PL4 (Functional) Knowledge Management -PL4 (Functional) Customer Service Support -PL4 (Functional) Incident Management -PL3 (Functional) Service Level Management -PL3 (Functional) Linux administration - PL3 (Mandatory) Wintel Administration - PL3 (Mandatory) Team Management -PL3 (Functional) Network Support - PL2 (Optional) One Birlasoft -PL3 (Behavioural) Results Matter -PL3 (Behavioural) Get Future Ready -PL3 (Behavioural) Help the tribe -PL3 (Behavioural)