Information Technology Analyst - Swing Shift

Kodak Corp; Región Centro; Presencial; MXN 360.000 - 600.000; Jornada completa

Descripción de la vacante

Kodak Corp seeks an IT Analyst to monitor enterprise systems, detect incidents, and provide real time operational support across applications, cloud services, and security. You will interpret alerts, troubleshoot issues, runbooks, and engage cross‑functional teams to ensure service availability and performance.

The role requires technical and business application knowledge, strong communication, and proactive collaboration with IT functions for issue resolution.

Formación

• Requires experience providing support in SAP environments and troubleshooting tools.
• Foundational understanding of operating systems, cloud concepts, and enterprise applications.
• Knowledge of SuccessFactors, SAP BW, and Vertex is a plus.
• Strong problem-solving and troubleshooting skills.
• Excellent English communications (written and oral) and teamwork.
• Willingness to continually learn new technologies.

Responsabilidades

• Monitor applications and global infrastructure; analyze alerts and performance indicators.
• Perform first and second level diagnosis and troubleshoot across applications and security components.
• Open and manage service tickets; document incident details and resolutions; escalate when needed.

Conocimientos

SAP environments

Operating systems

Cloud concepts

Enterprise applications

SuccessFactors

SAP BW

Vertex

Problem solving

English communication

Teamwork

Continuous learning

Educación

Bachelor's degree or equivalent

Herramientas

SAP

SAP BW

Vertex

SuccessFactors

Descripción del empleo

The IT Analyst is a frontline operations role for real time monitoring, incident detection, triage, and operational support across enterprise systems including applications, cloud services, and security.

IT Analyst will interpret alerts, troubleshoot issues, execute runbooks, elevate when needed, and ensure consistent service availability and performance across the global IT landscape.

This position requires both technical and business application knowledge and requires the ability to communicate and elevate to other IT functions to support issue resolution.

KEY RESPONSIBILITIES:

Monitoring and Event Management

• Continuously monitor applications and global infrastructure using enterprise monitoring platforms.
• Analyze alerts, logs, and performance indicators to detect system degradation.
• Identify potential incidents early and initiate appropriate triage workflows.
• Perform first and second level diagnosis and troubleshooting across applications and security components.
• Execute documented runbooks, SOPs, and operational response steps.
• Open and manage service tickets with internal teams and third‑party vendors; perform follow‑ups, document incident details, actions taken and resolutions.

Communication & Coordination

• Act as a Single Point of Contact (SPOC) for incidents during assigned shifts, providing transparent, timely communication to operations leadership and technical teams.
• Collaborate with network, server, application, and security teams to expedite issue resolution.
• Support shift handoffs with clear documentation and verbal/written briefings. Continues Improvement & Support
• Participate in system checks, patch validation, performance validation, and routine service reviews.
• Contribute insights to reduce recurring incidents and improve processes.
• Recommend improvements to monitoring thresholds, automation opportunities, and runbook updates.
• Assist in analysis and improvements when resolving technical issues within broader IT areas.

SKILLS/KNOWLEDGE:

At least 2 years working on:

• Experience providing support in SAP environments and other SAP troubleshooting tools.
• Foundational understanding of operating systems, cloud concepts, and enterprise applications.
• Knowledge of SuccesFactors, SAP BW, Vertex is a Plus
• Strong problem-solving, issue interpretation, and troubleshooting skills.
• Effective English communication (Written and Oral) and interpersonal skills
• Teamwork & Collaboration: Working effectively with others.
• Continuous learning - demonstrate the ability to learn new technologies and resolve technical problems with some training and supervision

Working Schedule:

Presential from 14:00 hrs. to 23:00 hrs., 5 rotating days a week with 2 rotating days off