Specialized Account Solutions Specialist

Fedex

Xico

In loco

MXN 180.000 - 320.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

FedEx is seeking a customer service professional in Veracruz, Mexico to handle multi-channel inquiries for top accounts. You will deliver proactive shipment solutions, build lasting relationships, and drive improvements based on trend analysis.

Responsibilities include issue resolution across platforms, collaboration with internal teams, and maintaining account records while ensuring timely updates and follow-ups to safeguard customer satisfaction.

Competenze

High School diploma is required and English proficiency at 750 TOEIC is required.
Three years of customer service experience in a service environment are required.
Strong knowledge of FedEx tracking systems and excellent written and verbal communication skills are essential.

Mansioni

Respond to customer issues via phone, email, chat, or social platforms. Main focus: US customers.
Provide forward thinking solutions for shipment issues to create positive customer interactions.
Build rapport and empathy to engage customers and promote satisfaction.
Analyze trends affecting customer satisfaction and suggest improvements to processes.
Notify top accounts of delays and maintain communication until resolved.
Coordinate with other teams to identify top account needs and authorize solutions within authority.
Maintain complete customer records for top accounts and advise them of service updates.
Resolve issues documented in COVs and follow up on recommended actions.
Perform other duties as assigned.