Customer Service Agents - Inglés - Qro

Concentrix; Ciudad de México; On-site; MXN 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Perks and benefits

Monthly performance incentives

Weekly activities

Raffles and prizes

Job summary

Concentrix in Mexico City is seeking Customer Service Agents (English) to handle inbound and outbound calls and internet inquiries, delivering exceptional service and resolving routine problems for clients. The role is full-time and based on Insurgentes Sur in Mexico City.

You will join a team focused on compassionate customer interactions, with opportunities for incentives and career growth in a global CX company.

Qualifications

• High School diploma or equivalent required.
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Responsibilities

• Handle inbound and outbound calls and Internet inquiries as required by client needs.
• Provide customer service support and resolve routine problems related to the client’s products or services.

Skills

Customer service

English proficiency

Communication skills

Multitasking

Attention to detail

Education

High School diploma

Job description

Job Title: Customer Service Agents - Inglés - Qro

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Type: Full-Time

Location: Insurgentes Sur, Mexico City

WHAT’S IN IT FOR YOU?

• A competitive salary Inclusive perks and benefits Opportunity for monthly performance incentives Great weekly, biweekly and monthly activities Great raffles and prizes

WHAT YOU WANT MATTERS TO US Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff. No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts. This role is the perfect opportunity for someone considering a career in customer services.

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM:

• Courteous with strong customer service orientation
• Intermediate - Advanced English level
• High School diploma or equivalent required
• 6 months minimum of experience in Call center customer service(Desired)
• Ability to work under constant changes
• Multitasking
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively, both in writing and verbally
• Reliable with strong attention to detail
• Skilled in multitasking; including the ability to be flexible and adapt to change quickly
• Tolerance of repetitive work in a fast-paced, high-production work environment
• Ability to work as a team member as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Shift rotation capability as needed
• Based on location and / or program, additional experience / skills may be required

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Concentrixon Facebook |Concentrix on Instagram |www.concentrix.com

Location: MEX Mexico City Downtown Insurgentes

Language Requirements:

Time Type: Full time

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.