Spare Parts Customer Service Analyst - Partial Remote

SIG Group; Colón; Presencial; MXN 300.000 - 450.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Partial work from home

Descripción de la vacante

SIG Group in Mexico is seeking a Spare Parts Customer Service Analyst to support the Parts Customer Service, Customer Relations, Inventory, and Operations teams in delivering efficient spare parts processes. This role ensures compliance with established procedures and sustains after-sales customer service.

You will enter customer purchase orders in SAP/SAE, monitor status, and coordinate with Service, Finance, Back Office, and Global Parts teams to ensure on-time deliveries.

Formación

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related analytical field.
• 3–5 years in supply chain with inventory planning and demand forecasting; customer service experience is a plus.
• Strong knowledge of SAP/ERP; excellent analytical and organizational skills; English proficiency.

Responsabilidades

• Provide spare parts support to the Parts Customer Service, Inventory, and Operations teams.
• Process customer orders and ensure accurate fulfillment in SAP/SAE systems.
• Collaborate with SIG Service, Finance, Back Office and Global Parts teams to ensure process compliance.
• Monitor order status to ensure on-time delivery and notify stakeholders of delays.
• Maintain customer order documentation electronically and in designated folders.
• Identify orders requiring special handling, including emergency or oversized shipments.
• Support inventory planning and fulfillment activities with the Inventory Coordinator and Operations team.
• Communicate with customers regarding orders, status, and issues to maintain high service levels.
• Contribute to the continuous improvement of spare parts processes and service quality.

Conocimientos

Supply Chain Mgmt

Inventory Planning

Customer Service

SAP/ERP

Analytical Skills

English Proficiency

Educación

Bachelor's degree in Business Administration/Supply Chain/Logistics

Herramientas

SAP/ERP

Descripción del empleo

SIG Group in Mexico is seeking a Spare Parts Customer Service Analyst to support the Parts Customer Service, Customer Relations, Inventory, and Operations teams in delivering efficient spare parts processes. This role ensures compliance with established procedures and sustains after-sales customer service.

You will enter customer purchase orders in SAP/SAE, monitor status, and coordinate with Service, Finance, Back Office, and Global Parts teams to ensure on-time deliveries.