Spare parts customer service analyst / Analista de servicio al cliente

SIG Group; Colón; Presencial; MXN 300.000 - 450.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Partial work from home

Descripción de la vacante

SIG Group in Mexico is seeking a Spare Parts Customer Service Analyst to support the Parts Customer Service, Customer Relations, Inventory, and Operations teams in delivering efficient spare parts processes. This role ensures compliance with established procedures and sustains after-sales customer service.

You will enter customer purchase orders in SAP/SAE, monitor status, and coordinate with Service, Finance, Back Office, and Global Parts teams to ensure on-time deliveries.

Formación

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related analytical field.
• 3–5 years in supply chain with inventory planning and demand forecasting; customer service experience is a plus.
• Strong knowledge of SAP/ERP; excellent analytical and organizational skills; English proficiency.

Responsabilidades

• Provide spare parts support to the Parts Customer Service, Inventory, and Operations teams.
• Process customer orders and ensure accurate fulfillment in SAP/SAE systems.
• Collaborate with SIG Service, Finance, Back Office and Global Parts teams to ensure process compliance.
• Monitor order status to ensure on-time delivery and notify stakeholders of delays.
• Maintain customer order documentation electronically and in designated folders.
• Identify orders requiring special handling, including emergency or oversized shipments.
• Support inventory planning and fulfillment activities with the Inventory Coordinator and Operations team.
• Communicate with customers regarding orders, status, and issues to maintain high service levels.
• Contribute to the continuous improvement of spare parts processes and service quality.

Conocimientos

Supply Chain Mgmt

Inventory Planning

Customer Service

SAP/ERP

Analytical Skills

English Proficiency

Educación

Bachelor's degree in Business Administration/Supply Chain/Logistics

Herramientas

SAP/ERP

Descripción del empleo

You may be our new

Spare Parts Customer Service Analyst

Position Purpose

Support the Parts Customer Service, Customer Relations, Inventory, and Operations teams in delivering the most efficient and accurate spare parts process to customers. Provide support to SIG Service, Finance, Back Office, and Global Parts teams while ensuring compliance with all established processes, procedures, and routines. This role is essential to maintaining after-sales customer service and supporting Service and Sales functions.

Key responsibilities

• Customer Service & Order Management
• Work with the Customer Service team to provide SIG spare parts to customers.
• Support SIG spare parts processes in collaboration with the Inventory Coordinator.
• Work closely with the Operations team to support spare parts fulfillment activities.
• Maintain customer order documentation, both electronically and within designated network folders.
• Enter all customer purchase orders into SAP/SAE systems.
• Identify orders requiring special handling, including emergency orders and oversized shipments.
• Monitor order status to ensure on-time delivery.
• Notify management and stakeholders when deliveries cannot be completed as scheduled.

You Bring These Skills, Experience & Education

• Education Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related analytical field, or equivalent professional experience.
• Experience Minimum 3 to 5 years of experience in Supply Chain functions, with strong involvement in inventory planning and demand forecasting. Experience in customer service and after-sales support environments is highly desirable.
• Skills & Qualifications Supply Chain Management. Inventory Planning and Control. Customer Service Excellence. SAP/ERP systems knowledge. Strong analytical and organizational skills. English proficiency.

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.