SOC Operator

Control-Risks; Ciudad de México; Presencial; MXN 180.000 - 360.000; Jornada completa

Descripción de la vacante

Control Risks in México City is hiring a Security Operations Center Operator to monitor events in Mexico City and Tamaulipas, with a focus on areas used by travelers.

You will perform GPS tracking, traveler check-ins, and real-time alerts, while supporting incident reporting and protocol development. The role requires strong communication, organization, and the ability to work rotating shifts.

Formación

• Monitor events in México City and Tamaulipas to ensure traveler safety and timely information.
• Prepare incident updates, geofence data, and relevant recommendations for stakeholders.
• Assist in developing standard tracking and communication protocols with travelers.
• Coordinate with Security Manager and assets during security incidents.

Responsabilidades

• GPS tracking and traveler check-ins during transfers.
• Support the preparation of reports covering incident updates, geofences, relevant events, unauthorized routes, and general recommendations.
• Send real-time information and alerts to users while they are en route.
• Assist in developing standard tracking and communication protocols with travelers.
• Maintain constant coordination and communication with the Security Manager and Control Risks assets in the event of security incidents involving travelers.
• Teamwork
• Strong communication skills
• Organized and able to multitask
• Analytical thinking

Conocimientos

GPS tracking

Traveler check-ins

Strong communication

Organized and multitask

Analytical thinking

Teamwork

Educación

High school diploma

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Planner

Descripción del empleo

The selected candidate will be hired directly by Control Risks as a Security Operations Center Operator based in México City.

The candidate will be responsible for monitoring relevant events in México, with a particular focus on the state of Tamaulipas and México City, especially in areas surrounding locations frequently visited by the Client's travelers.

Role tasks and responsibilities

• GPS tracking and traveler check-ins during transfers.
• Support the preparation of reports covering incident updates, geofences, relevant events, unauthorized routes, and general recommendations.
• Send real-time information and alerts to users while they are en route.
• Assist in developing standard tracking and communication protocols with travelers.
• Maintain constant coordination and communication with the Security Manager and Control Risks assets in the event of security incidents involving travelers
• Teamwork
• Strong communication skills
• Organized and able to multitask
• Analytical thinking
• High school diploma completed
• Intermediate English level (minimum B1)
• Availability to work rotating shifts
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Planner)