SOC Operator

Control Risks Group; Tamaulipas; Hybrid; MXN 201,000 - 335,000; Full time

Job summary

Control Risks Group in México City is hiring a Security Operations Center Operator. The role focuses on monitoring events in México City and Tamaulipas, especially around traveler hotspots, and ensuring timely traveler updates.

Responsibilities include GPS tracking, checking in travelers, and producing incident reports with actionable recommendations. Strong communication and MS Office skills are required, with English level at least B1 and rotating shifts expected.

Qualifications

• High school diploma completed.
• Intermediate English level (B1).
• Availability to work rotating shifts.
• Based in México City.

Responsibilities

• Monitor events in Mexico City and Tamaulipas with traveler focus.
• Track GPS and traveler check-ins during transfers.
• Prepare reports on incidents, geofences, events and recommendations.
• Send real-time information and alerts to travelers en route.
• Assist in developing tracking and communication protocols with travelers.
• Coordinate with Security Manager and CS assets during incidents.

Skills

GPS tracking

Real-time alerts

Teamwork

Strong communication

Analytical thinking

Organized

Education

High school diploma

Tools

MS Office

Job description

The selected candidate will be hired directly by Control Risks as a Security Operations Center Operator based in México City.

The candidate will be responsible for monitoring relevant events in México, with a particular focus on the state of Tamaulipas and México City, especially in areas surrounding locations frequently visited by the Client’s travelers.

Role tasks and responsibilities

• GPS tracking and traveler check-ins during transfers.
• Support the preparation of reports covering incident updates, geofences, relevant events, unauthorized routes, and general recommendations.
• Send real-time information and alerts to users while they are en route.
• Assist in developing standard tracking and communication protocols with travelers.
• Maintain constant coordination and communication with the Security Manager and Control Risks assets in the event of security incidents involving travelers
• Teamwork
• Strong communication skills
• Organized and able to multitask
• Analytical thinking
• High school diploma completed
• Intermediate English level (minimum B1)
• Availability to work rotating shifts
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Planner)