SOC Operations Supervisor – 24/7 Cyber Ops Leader

Intuitive; Mexicali; On-site; MXN 600,000 - 850,000; Full time

Job summary

Intuitive seeks a Network Security Operations Center Operations Supervisor for a full-time onsite role in Mexicali, leading 24/7 cybersecurity monitoring. You will manage staffing, track KPIs, and coordinate with cross-functional teams to ensure secure, reliable operations.

Ideal candidates have a cybersecurity-focused background, strong English communication, and a proven track record in leadership and incident response.

Qualifications

• Experience in a cybersecurity, network monitoring, or security operations role is preferred.
• Knowledge of incident response procedures and network protocols is desirable.
• Strong English written and verbal communication skills are essential.

Responsibilities

• Ensure 24/7 staffing coverage for cybersecurity operations and manage recruitment/onboarding of analysts.
• Develop, track, and report KPIs and metrics (incident response times, alert resolution, system uptime).
• Create and manage shift schedules to maintain continuous monitoring and balance workloads.
• Collaborate with cybersecurity, network engineering, and leadership to align operational goals.
• Communicate performance updates and staffing needs to stakeholders via reports and briefings.
• Conduct performance evaluations and support professional development.
• Maintain compliance with cybersecurity policies and frameworks.

Skills

Shift management

Team leadership

Analytical thinking

Problem solving

Attention to detail

Communication

Collaboration

Decision making under pressure

Multi-tasking

Training & development

Education

Cybersecurity degree or certification

Tools

SIEM (Splunk)

SIEM (ArcSight)

Job description

Intuitive seeks a Network Security Operations Center Operations Supervisor for a full-time onsite role in Mexicali, leading 24/7 cybersecurity monitoring. You will manage staffing, track KPIs, and coordinate with cross-functional teams to ensure secure, reliable operations.

Ideal candidates have a cybersecurity-focused background, strong English communication, and a proven track record in leadership and incident response.