Site Technology Lead

IFF; Ciudad de México; On-site; MXN 420,000 - 640,000; Full time

Job summary

IFF is seeking an on‑site IT Support specialist in Mexico City to deliver hands‑on IT support for infrastructure and applications. You will be the local point of contact, collaborating with global teams to resolve issues, participate in IT projects, and ensure device compliance.

The role emphasizes customer service, prompt issue resolution, and proactive improvements to workplace technology while supporting multiple sites and occasional travel.

Qualifications

• Experience delivering IT service delivery and end‑user technology support.
• Understanding of ITIL and service management frameworks.
• Experience supporting workstations, laptops, tablets, smartphones, wireless networks, and LAN environments.
• Strong customer‑service orientation and ability to respond to user needs.
• Excellent troubleshooting, problem‑solving, and organizational skills.
• Strong verbal and written communication in English.
• Ability to work with global teams and stakeholders across locations.

Responsibilities

• Provide exceptional customer service and hands‑on IT support for infrastructure, applications, incidents, service requests, and changes per IT Service Catalog.
• Serve as the primary local IT contact, ensuring timely and effective support while balancing customer satisfaction and operational excellence.
• Partner with the Global Service Desk, Desktop Support Services, Remote Desktop Support teams, and Regional IT leadership to resolve technical issues efficiently.
• Participate in and support global, regional, and local IT projects, including pilots, deployments, upgrades, and rollouts.
• Monitor and manage workstation compliance across assigned locations, ensuring devices meet corporate standards and minimizing defects.
• Support site‑related IT activities, including audits, budgets, vendor coordination, contracts, asset management, and initiatives.
• Drive continuous improvement by identifying opportunities to enhance workplace technology and service delivery.
• Manage the lifecycle of end‑user technology assets, including procurement, deployment, maintenance, and retirement.
• Provide support to additional office locations remotely or through occasional travel when required.

Skills

IT support

ITIL

End-user devices

Customer service

Troubleshooting

English fluency

Global collaboration

Tools

Microsoft 365

Active Directory

VPN

Remote Desktop

SAP

Job description

Job Summary

Are you passionate about delivering exceptional IT support and creating seamless technology experiences for end users?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Global Operations: Ensuring excellence in execution, from procurement to supply chain and reliability, delivering quality, safety, efficiency and sustainability across the value chain.

The role is based in Tecnoparque, Azcapotzalco (on site role) . Be part of a collaborative and customer-focused team where technology enables business success every day.

Where You'll Make a Difference

• Provide exceptional customer service and hands‑on IT support for infrastructure, applications, incidents, service requests, and approved changes in accordance with the IT Service Catalog.
• Serve as the primary local IT contact, ensuring users receive timely and effective support while balancing customer satisfaction and operational excellence.
• Partner with the Global Service Desk, Desktop Support Services, Remote Desktop Support teams, and Regional IT leadership to resolve technical issues efficiently.
• Participate in and support global, regional, and local IT projects , including technology pilots, deployments, upgrades, and rollouts.
• Monitor and manage workstation compliance across assigned locations, ensuring devices meet corporate standards and minimizing compliance defects.
• Support site‑related IT activities, including audits, budgets, vendor coordination, contracts, asset management, and operational initiatives.
• Drive continuous improvement by identifying opportunities to enhance the workplace technology experience, improve service delivery, and increase business productivity.
• Manage the lifecycle of end‑user technology assets, including the procurement, deployment, maintenance, and retirement of hardware and software.
• Provide support to additional office locations remotely or through occasional travel when required.

What Makes You the Right Fit

• Experience supporting IT service delivery and end‑user technology environments .
• Understanding of IT support processes and service management frameworks, such as ITIL .
• Experience supporting workstations, laptops, tablets, smartphones, wireless networks, and LAN environments.
• Strong customer‑service orientation with a proven ability to respond effectively to user needs and technical issues.
• Excellent troubleshooting, problem‑solving, and organizational skills.
• Strong verbal and written communication skills in English .
• Ability to work effectively with global teams and stakeholders across different functions and locations.
• Strong teamwork and interpersonal skills with the ability to build positive relationships with end users and colleagues.

How Would You Stand Out?

• Experience supporting enterprise environments using Microsoft 365 , VPN connectivity, Active Directory, and collaboration tools.
• Knowledge of SAP or other business‑critical enterprise applications.
• Experience supporting iOS and Android mobile devices .
• Familiarity with server technologies and enterprise networking environments.
• Experience participating in global IT infrastructure projects, system upgrades, or technology rollouts.
• Experience working in a manufacturing, laboratory, or corporate multinational environment.

Why Choose Us?

• Opportunity to support a diverse and global user community.
• Exposure to global IT initiatives, projects, and technology deployments.
• Collaborative environment with strong cross‑functional partnerships.
• Opportunities for continuous learning and professional growth.
• Ability to make a direct impact on employee productivity and technology adoption.
• Inclusive workplace where innovation, teamwork, and service excellence are valued.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more