Site Technology Lead

Iff-c92e5b82; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Job summary

IFF, a global leader in flavors, fragrances, food ingredients and health & biosciences, seeks an on-site IT Support professional in Mexico City. You will provide hands-on end-user support for infrastructure, applications, incidents and service requests, while partnering with the Global Service Desk to ensure timely, quality solutions.

You will manage workstation compliance, assist with IT projects, asset lifecycle, budgets and vendor coordination, and travel occasionally to other sites.

Qualifications

• Experience delivering IT service support to end users.
• Understanding of ITIL processes and service management.
• Strong English communication and teamwork skills.

Responsibilities

• Provide hands-on IT support for infrastructure, applications, incidents and service requests.
• Serve as local IT contact and coordinate with Global Service Desk.
• Participate in IT projects, deployments, upgrades and rollouts.
• Monitor workstation compliance and assist with audits and asset management.
• Support budgets, vendor coordination and occasional travel to other sites.

Skills

IT service delivery

ITIL familiarity

End-user support

English communication

Team collaboration

Vendor coordination

Tools

Microsoft 365

Active Directory

VPN

SAP

Remote Desktop

LAN/WLAN

Job description

Job SummaryAre you passionate about delivering exceptional IT support and creating seamless technology experiences for end users?IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.Global Operations: Ensuring excellence in execution, from procurement to supply chain and reliability, delivering quality, safety, efficiency and sustainability across the value chain.The role is based in Tecnoparque, Azcapotzalco (on site role) . Be part of a collaborative and customer-focused team where technology enables business success every day.Where You'll Make a DifferenceProvide exceptional customer service and hands-on IT support for infrastructure, applications, incidents, service requests, and approved changes in accordance with the IT Service Catalog.Serve as the primary local IT contact, ensuring users receive timely and effective support while balancing customer satisfaction and operational excellence.Partner with the Global Service Desk, Desktop Support Services, Remote Desktop Support teams, and Regional IT leadership to resolve technical issues efficiently.Participate in and support global, regional, and local IT projects , including technology pilots, deployments, upgrades, and rollouts.Monitor and manage workstation compliance across assigned locations, ensuring devices meet corporate standards and minimizing compliance defects.Support site-related IT activities, including audits, budgets, vendor coordination, contracts, asset management, and operational initiatives.Drive continuous improvement by identifying opportunities to enhance the workplace technology experience, improve service delivery, and increase business productivity.Manage the lifecycle of end-user technology assets, including the procurement, deployment, maintenance, and retirement of hardware and software.Provide support to additional office locations remotely or through occasional travel when required.What Makes You the Right FitExperience supporting IT service delivery and end-user technology environments .Understanding of IT support processes and service management frameworks, such as ITIL .Experience supporting workstations, laptops, tablets, smartphones, wireless networks, and LAN environments.Strong customer-service orientation with a proven ability to respond effectively to user needs and technical issues.Excellent troubleshooting, problem-solving, and organizational skills.Strong verbal and written communication skills in English .Ability to work effectively with global teams and stakeholders across different functions and locations.Strong teamwork and interpersonal skills with the ability to build positive relationships with end users and colleagues.How Would You Stand Out?Experience supporting enterprise environments using Microsoft 365 , VPN connectivity, Active Directory, and collaboration tools.Knowledge of SAP or other business-critical enterprise applications.Experience supporting iOS and Android mobile devices .Familiarity with server technologies and enterprise networking environments.Experience participating in global IT infrastructure projects, system upgrades, or technology rollouts.Experience working in a manufacturing, laboratory, or corporate multinational environment.Why Choose Us?Opportunity to support a diverse and global user community.Exposure to global IT initiatives, projects, and technology deployments.Collaborative environment with strong cross-functional partnerships.Opportunities for continuous learning and professional growth.Ability to make a direct impact on employee productivity and technology adoption.Inclusive workplace where innovation, teamwork, and service excellence are valued.We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more