Site Technology Lead

Danisco Mexicana, S.A. de C.V.; Ciudad de México; On-site; MXN 180,000 - 300,000; Full time

Job summary

IFF is seeking an on-site IT Support professional based in Tecnoparque, Azcapotzalco, to deliver exceptional end-user technology services across the local site and collaborate with global teams. The role emphasizes customer service, incident handling, asset management, and project participation to improve workplace technology.

The candidate will support devices and networks, ensure compliance, and work with regional IT leaders on deployments and upgrades. English communication is essential.

Qualifications

• Experience delivering IT service operations and end-user technology support.
• Familiarity with ITIL processes and service management frameworks.
• Experience supporting workstations, laptops, tablets, and mobile devices.
• Experience communicating effectively in English with global teams.

Responsibilities

• Provide exceptional customer service and hands-on IT support for infrastructure, applications, incidents, service requests, and approved changes.
• Serve as the primary local IT contact, ensuring timely and effective support while balancing customer satisfaction and operations.
• Collaborate with Global Service Desk, Desktop Support, Remote Desktop Support, and Regional IT leadership to resolve issues efficiently.
• Support IT projects, deployments, upgrades, and rollouts at local and regional levels.
• Monitor workstation compliance and ensure devices meet corporate standards with minimal defects.
• Assist site IT activities including audits, budgets, vendor coordination, contracts, asset management, and operations.
• Provide remote support for other locations and occasional travel as required.

Skills

IT service delivery

End-user support

ITIL knowledge

English communication

Teamwork

Global collaboration

Tools

Microsoft 365

Active Directory

VPN connectivity

LAN/WAN networking

Job description

Job Summary

Are you passionate about delivering exceptional IT support and creating seamless technology experiences for end users? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Global Operations: Ensuring excellence in execution, from procurement to supply chain and reliability, delivering quality, safety, efficiency and sustainability across the value chain. The role is based in Tecnoparque, Azcapotzalco (on site role). Be part of a collaborative and customer-focused team where technology enables business success every day.

Where You'll Make a Difference

Provide exceptional customer service and hands-on IT support for infrastructure, applications, incidents, service requests, and approved changes in accordance with the IT Service Catalog. Serve as the primary local IT contact, ensuring users receive timely and effective support while balancing customer satisfaction and operational excellence. Partner with the Global Service Desk, Desktop Support Services, Remote Desktop Support teams, and Regional IT leadership to resolve technical issues efficiently. Participate in and support global, regional, and local IT projects, including technology pilots, deployments, upgrades, and rollouts. Monitor and manage workstation compliance across assigned locations, ensuring devices meet corporate standards and minimizing compliance defects. Support site-related IT activities, including audits, budgets, vendor coordination, contracts, asset management, and operational initiatives. Drive continuous improvement by identifying opportunities to enhance the workplace technology experience, improve service delivery, and increase business productivity. Manage the lifecycle of end-user technology assets, including the procurement, deployment, maintenance, and retirement of hardware and software. Provide support to additional office locations remotely or through occasional travel when required.

What Makes You the Right Fit

• Experience supporting IT service delivery and end-user technology environments.
• Understanding of IT support processes and service management frameworks, such as ITIL.
• Experience supporting workstations, laptops, tablets, smartphones, wireless networks, and LAN environments.
• Strong customer-service orientation with a proven ability to respond effectively to user needs and technical issues.
• Excellent troubleshooting, problem-solving, and organizational skills.
• Strong verbal and written communication skills in English.
• Ability to work effectively with global teams and stakeholders across different functions and locations.
• Strong teamwork and interpersonal skills with the ability to build positive relationships with end users and colleagues.

How You Would Stand Out

• Experience supporting enterprise environments using Microsoft 365, VPN connectivity, Active Directory, and collaboration tools.
• Knowledge of SAP or other business-critical enterprise applications.
• Experience supporting iOS and Android mobile devices.
• Familiarity with server technologies and enterprise networking environments.
• Experience participating in global IT infrastructure projects, system upgrades, or technology rollouts.
• Experience working in a manufacturing, laboratory, or corporate multinational environment.

Why Choose Us

Opportunity to support a diverse and global user community. Exposure to global IT initiatives, projects, and technology deployments. Collaborative environment with strong cross-functional partnerships. Opportunities for continuous learning and professional growth. Ability to make a direct impact on employee productivity and technology adoption. Inclusive workplace where innovation, teamwork, and service excellence are valued.

Our Company

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more. At IFF, we make joy through science, creativity and heart. As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products – advancing wellness, delighting the senses and enhancing the human experience. We value an inclusive, creative workplace where all individuals can thrive and do their best work.

Equal Opportunity

We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.