Shopper Risk Operations Lead

Sezzle LA; Ciudad de México; On-site; MXN 1,102,000 - 1,653,000; Full time

Job summary

Sezzle LA is seeking a Shopper Risk Operations team lead to manage daily shopper risk and fraud prevention, driving performance and improvements in a fast-paced fintech environment.

You will analyze trends, coach staff, and implement process enhancements while ensuring compliance and high-quality outcomes. English resumes only; role operates in a busy, non-exempt/hourly capacity with standard business hours.

Qualifications

• Bachelor’s degree required.
• Minimum two years management experience in operations.
• Proficiency with word processing and spreadsheets (Google Suite or Microsoft Office).
• Ability to safeguard confidentiality of PII in docs and systems.
• Experience analyzing data and making decisions in fast-paced environments.
• Strong problem-solving and analytical skills.
• Excellent business judgment and communication skills.
• Experience with Claude or equivalent AI tools is required.

Responsibilities

• Measure and track team and member performance.
• Ensure adherence to processes and company policies to meet metrics.
• Analyze data to alert management on fraud trends and chargebacks.
• Identify and recommend process improvements and product enhancements.
• Maintain staffing levels to process chargebacks before deadlines.
• Advise on staffing based on escalation volumes and complexity.
• Coach and train team members for career development.

Skills

Data analysis

PII confidentiality

Attention to detail

Communication skills

Claude AI

Education

Bachelor's degree

Tools

Google Suite

Microsoft Office

Job description

Sezzle LA is seeking a Shopper Risk Operations team lead to manage daily shopper risk and fraud prevention, driving performance and improvements in a fast-paced fintech environment.

You will analyze trends, coach staff, and implement process enhancements while ensuring compliance and high-quality outcomes. English resumes only; role operates in a busy, non-exempt/hourly capacity with standard business hours.