Shopper Risk Operations Lead — Fraud & Optimization

Sezzle; México; Remote; MXN 420,000 - 640,000; Full time

Job summary

Sezzle is seeking a Shopper Risk Operations team lead to direct daily risk and fraud prevention operations. You will manage performance, analyze trends, and advise management on improvements to chargeback outcomes, while maintaining high quality standards.

Ideal candidates have at least two years of management experience in e-commerce or banking, a Bachelor's degree, and proficiency with Google Suite or Microsoft Office.

Qualifications

• Two years of management experience or equivalent in e-commerce or banking.
• Bachelor’s degree from an accredited institution.
• Proficiency in word processing and spreadsheets (Google Suite or Microsoft Office).
• Ability to safeguard confidentiality of personally identifiable information (PII).
• Experience analyzing data and making decisions in fast-paced environments.
• Attention to detail and multitasking.
• Strong problem-solving and analytical skills.
• Experience with Claude or other large language model tools.

Responsibilities

• Measure and track team and team member performance.
• Ensure adherence to processes and company policies to meet performance metrics.
• Analyze data to alert Risk Operations management on fraud trends and chargebacks.
• Identify and recommend process improvements and product enhancements to increase productivity and win rates.
• Maintain adequate staffing levels to ensure timely processing of chargebacks.
• Advise on staffing based on escalation volumes and complexity.
• Coach and develop team members with training resources.

Skills

Team Leadership

Data Analysis

Fraud Prevention

Communication

Decision Making

AI Tools (Claude)

Attention to Detail

Confidentiality

Education

Bachelor's degree

Tools

Google Suite

Microsoft Office

Job description

Sezzle is seeking a Shopper Risk Operations team lead to direct daily risk and fraud prevention operations. You will manage performance, analyze trends, and advise management on improvements to chargeback outcomes, while maintaining high quality standards.

Ideal candidates have at least two years of management experience in e-commerce or banking, a Bachelor's degree, and proficiency with Google Suite or Microsoft Office.