Cruise Rooms Division Lead - Guest Experience

Princess Cruises; México; On-site; MXN 420,000 - 540,000; Part time

Job summary

Princess Cruises seeks a Rooms Division Supervisor for Persohotel in Mexico. The role oversees housekeeping in guest areas and staterooms, driving standards and a guest-centric experience.

The candidate should have at least two years in a supervisory housekeeping role, with cruise ship experience preferred, and fluent English. Strong leadership, teamwork, and communication are essential for delivering exceptional service.

Qualifications

• Minimum two years in a supervisory housekeeping role.
• Cruise ship experience strongly recommended.
• Understanding of Public Health and environmental requirements.
• Strong supervisory, training and mentoring abilities.
• Fluent English, verbal and written.

Responsibilities

• Ensure housekeeping and sanitation standards in guest and public areas are met.
• Drive a guest- and teammate-centric experience to exceed targets.
• Perform daily inspections for cleanliness and readiness of areas.
• Utilize OCEAN Hospitality and GuestView tools to deliver personalized service.
• Oversee housekeeping operations in guest and teammate areas and rooms.
• Communicate furnishing needs to managers for guest/public areas.
• Collaborate with shipboard leaders to share best practices.

Skills

Housekeeping Supervisory Experience

Cruise Ship Experience (recommended)

Public Health & EnvironmentalStandards

Supervisory & Training Ability

Fluent English

Guest Service Mindset

Interpersonal Communication

Cultural Sensitivity

Tools

OCEAN Hospitality

GuestView

Job description

Princess Cruises seeks a Rooms Division Supervisor for Persohotel in Mexico. The role oversees housekeeping in guest areas and staterooms, driving standards and a guest-centric experience.

The candidate should have at least two years in a supervisory housekeeping role, with cruise ship experience preferred, and fluent English. Strong leadership, teamwork, and communication are essential for delivering exceptional service.