Japanese-Speaking Guest Services Specialist

Princess Cruises; México; Presencial; MXN 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Private cabin

Travel to/from ship

Onboard area access

Learning and development opportunities

World travel

Inclusive work environment

Descripción de la vacante

Princess Cruises seeks a Guest Services Officer (Japanese Speaking) at Persohotel in Mexico. The role focuses on assisting Japanese-speaking passengers with daily inquiries, delivering warm service at the desk, and addressing onboard amenities and passenger concerns while maintaining professional guest relations.

The position requires experience in front desk roles, fluency in English and Japanese, and a hotel or business school background.

Formación

• At least 1 year of experience as a front desk receptionist in 4- or 5-star hotels, resorts, or cruise ships.
• Graduate of a recognized hotel or business school (preferred).
• Proficiency with MS Office, Outlook, and web browsers.

Responsabilidades

• Assist daily operational inquiries from Japanese-speaking passengers.
• Provide a warm, welcoming greeting to guests and staff.
• Maintain desk hours and engage with passengers during service times.
• Address and resolve passenger inquiries regarding onboard amenities for Japanese-speaking guests.
• Listen to and document complaints from non-English-speaking passengers with empathy and ownership.
• Provide translated documents and information to assist Japanese-speaking passengers.

Conocimientos

Front desk reception

Customer service

English proficiency

Japanese language

Educación

Hotel or business school credential

Herramientas

MS Office

Descripción del empleo

Princess Cruises seeks a Guest Services Officer (Japanese Speaking) at Persohotel in Mexico. The role focuses on assisting Japanese-speaking passengers with daily inquiries, delivering warm service at the desk, and addressing onboard amenities and passenger concerns while maintaining professional guest relations.

The position requires experience in front desk roles, fluency in English and Japanese, and a hotel or business school background.