ServiceNow ITAM/SAM Pro Consultant — Optimize Licensing & Compliance

Ondaro (US); México; Presencial; MXN 700.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Education support

Descripción de la vacante

Ondaro is seeking a talented and collaborative ServiceNow Pleno Technical Consultant – ITAM (SAM) to join our growing ServiceNow team in Mexico. The role focuses on configuring, developing, and supporting ITAM solutions with a strong emphasis on Software Asset Management (SAM).

You will work with clients, architects, and developers to deliver scalable solutions, improve asset data quality, and drive software compliance across platforms. English proficiency is required for global collaboration.

Formación

• Hands-on experience with ServiceNow ITAM solutions, especially Software Asset Management (SAM Pro).
• Good understanding of software licensing concepts, software asset lifecycle management, and compliance processes.
• Experience with software normalization, reconciliation, and license management.
• Familiarity with Hardware Asset Management (HAM) concepts.
• Experience working with ServiceNow asset tables, roles, permissions, and data governance practices.
• Proficiency with Flow Designer, Business Rules, Script Includes, Client Scripts, and Notifications.
• Experience configuring integrations using MID Server, IntegrationHub, Discovery, SCCM, Intune, or similar inventory tools.
• Knowledge of ServiceNow CMDB relationships and asset data management.
• Experience consuming and configuring REST and SOAP APIs.
• Working knowledge of JavaScript and ServiceNow development best practices.
• Experience with Import Sets, Transform Maps, data mapping, and data validation processes.
• Ability to troubleshoot platform issues using logs and debugging tools.
• Understanding of security best practices and access control concepts.

Responsabilidades

• Configure and support ServiceNow ITAM solutions, with a primary focus on Software Asset Management (SAM Pro).
• Develop workflows, automations, notifications, and business rules to support software asset lifecycle processes.
• Configure and maintain software license management, normalization, reconciliation, and compliance tracking.
• Support software asset governance by ensuring accurate entitlement and inventory data.
• Develop integrations with external systems and data sources such as SCCM, Microsoft Intune, Discovery, and Active Directory.
• Assist in software compliance reviews, audits, and optimization initiatives.
• Collaborate with technical and business teams to gather requirements and implement effective solutions.
• Ensure the security, accuracy, and traceability of software asset data.
• Participate in testing, troubleshooting, technical documentation, and solution deployment activities.
• Support continuous improvement efforts within the ITAM practice.

Conocimientos

ServiceNow ITAM

SAM Pro

JavaScript

REST APIs

SOAP APIs

MID Server

IntegrationHub

Discovery

SCCM

Intune

CMDB relationships

Flow Designer

Business Rules

Script Includes

Client Scripts

Transform Maps

Data mapping

Data validation

Security best practices

Access control

English

Herramientas

MID Server

IntegrationHub

Discovery

SCCM

Intune

Descripción del empleo

Ondaro is seeking a talented and collaborative ServiceNow Pleno Technical Consultant – ITAM (SAM) to join our growing ServiceNow team in Mexico. The role focuses on configuring, developing, and supporting ITAM solutions with a strong emphasis on Software Asset Management (SAM).

You will work with clients, architects, and developers to deliver scalable solutions, improve asset data quality, and drive software compliance across platforms. English proficiency is required for global collaboration.