Senior ServiceNow ITAM & Integration Architect

Infosys

Región Centro

Presencial

MXN 600.000 - 1.200.000

Jornada completa

Hace 9 días

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Descripción de la vacante

Infosys is seeking an ITAM and Integration Specialist to deliver ServiceNow HAM and SAM, plus extensive integration solutions. This role combines ServiceNow development, integration engineering, automation, asset lifecycle management, data governance, and platform best practices to support business transformation.

The ITAM and Integration Specialist is responsible for delivering ServiceNow HAM, SAM, and integration solutions.

Formación

8+ years of ServiceNow development, integration and implementation experience.
Strong experience in ServiceNow ITAM (HAM/SAM) implementations and enterprise integrations.
Collaborate with architects and senior developers to design scalable ServiceNow solutions that align technical architecture with business requirements and enterprise standards.
Lead solution design activities including requirements analysis, business process evaluation, data modeling, and recommended cost-effective, efficient implementation approaches.

Responsabilidades

Implement and configure ServiceNow HAM and SAM out-of-the-box (OOB) capabilities, covering the complete asset lifecycle from procurement, inventory, deployment, maintenance, compliance, and retirement.
Configure and manage hardware and software catalogs, asset models, stockrooms, inventory controls, software entitlements, license compliance, and reporting.
Establish governance for hardware models, software models, manufacturers, model categories, normalization, and standardization processes.
Maintain data quality and lifecycle alignment between Asset Management, CMDB, Discovery, and Inventory sources while preventing duplication.
Configure and support Tier-1 software publishers (Microsoft, Oracle, SAP, Adobe, IBM) including licensing, entitlement, and compliance requirements.
Build and support integrations with third‑party SAM/HAM tools, endpoint management solutions, MDM platforms, procurement systems, and enterprise applications using REST, SOAP, SSO/OKTA, and related technologies.
Develop and customize ServiceNow solutions using JavaScript, AngularJS, Service Portal widgets, client‑side and server‑side scripting.
Design and implement transform maps, data migration solutions, batch integrations, and file‑based integrations (MFT/SFTP).
Support operational readiness through documentation, runbooks, stakeholder training, testing (unit, regression, and UAT), deployment, and production support.
Apply strong knowledge of CMDB, Discovery, Asset Management, software compliance, and IT asset lifecycle best practices to deliver scalable and maintainable solutions.
Integrate ServiceNow with SAP, Workday, Azure AD, SCCM, Jira, Okta, procurement systems, endpoint management tools, SAM tools, mobile device management tools, and other third‑party applications.
Develop custom APIs, transform maps, data migration processes, data imports/exports, and automation workflows.
Configure authentication methods including OAuth 2.0, API Keys, Basic Authentication, and SSO solutions.
Ensure data quality, governance, security, and alignment between Asset Management records and CMDB.
Support software normalization, software catalog management, license optimization, and vendor compliance activities.
Troubleshoot integration issues, performance bottlenecks, and data discrepancies.
Prepare technical documentation, architecture diagrams, support runbooks, and operational procedures.
Support testing, user acceptance testing, releases, upgrades, and production deployments.
Provide technical guidance, architectural recommendations, and ServiceNow platform best practices.