ServiceNow BPM Consultant - Mexico (ITSM)

Ondaro; Ciudad de México; Presencial; MXN 525.026 - 875.044; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training and certifications

Career development opportunities

Descripción de la vacante

Ondaro is seeking a Business Process Consultant in Mexico City who will work independently with stakeholders to analyze and improve business processes using ServiceNow. Responsibilities include developing revenue recognition processes, facilitating workshops, and translating business requirements into functional solutions. The ideal candidate will possess strong knowledge of ITSM, experience with ServiceNow modules, and fluency in both Spanish and English. Ondaro is committed to diversity and offers a comprehensive benefits package to support employee growth.

Formación

• Experience in facilitating workshops and gathering requirements.
• Ability to translate business needs into functional designs.
• Proactive and solution-oriented.

Responsabilidades

• Analyze, design, and improve business processes using ServiceNow.
• Develop and maintain revenue recognition and invoicing processes.
• Collaborate with architects and developers to ensure alignment.

Conocimientos

Workshop facilitation

ServiceNow experience

Stakeholder communication

Problem-solving mindset

Bilingual (Spanish and English)

Herramientas

ServiceNow

ITIL framework

Descripción del empleo

Ondaro is seeking a Business Process Consultant in Mexico City who will work independently with stakeholders to analyze and improve business processes using ServiceNow. Responsibilities include developing revenue recognition processes, facilitating workshops, and translating business requirements into functional solutions. The ideal candidate will possess strong knowledge of ITSM, experience with ServiceNow modules, and fluency in both Spanish and English. Ondaro is committed to diversity and offers a comprehensive benefits package to support employee growth.