ServiceNow Developer

Tata Consultancy Services; Región Centro; Presencial; MXN 781.200 - 1.004.400; Jornada completa

Descripción de la vacante

A technology consulting firm in Mexico seeks an experienced ServiceNow Developer to configure, customize, and optimize ServiceNow applications. The ideal candidate will have a minimum of 3-4 years of relevant experience, particularly in module development, workflow automation, and API integrations. Responsibilities include designing workflows, supporting incident and change management processes, and ensuring seamless software performance. Strong expertise in Cloud Discovery with tools like AWS and Azure will be essential for this role.

Formación

• Minimum of 3-4 years of relevant experience in ServiceNow development.
• Hands-on expertise with API integrations and ServiceNow modules.
• Strong understanding of Cloud Discovery, especially AWS and Azure.

Responsabilidades

• Configure and customize ServiceNow applications based on business needs.
• Design workflows and implement business rules for automation.
• Support and maintain Cloud Discovery environments.

Conocimientos

ServiceNow modules expertise

Workflow Automation

API integrations (REST/SOAP)

Incident Management

Problem Management

Change Management

Knowledge Management

Performance Analytics

Descripción del empleo

Must have Minimum 3-4 years of relevant experience.

Role Summary

We are seeking an experienced ServiceNow Developer with strong hands‑on expertise across multiple ServiceNow modules. The ideal candidate will be responsible for configuring, customizing, and optimizing ServiceNow applications to meet dynamic business requirements, ensuring seamless platform performance, process automation, and operational improvements.

Key Responsibilities

• Module Development: Configuring and customizing multiple modules of ServiceNow depending on business requirements.
• Workflow Automation: Design and implement workflows, business rules, UI Actions, and Client Scripts to automate complex business processes.
• Experience on Catalog Development and Flow Designer creation.
• Experience on Service Operation Workspace support.
• Hands‑on experience on integrations between ServiceNow and external systems using REST/SOAP APIs and MID Servers.
• Expertise on Incident Management – Incident Resolution, Escalation Process, SLA Management.
• Problem Management – Root Cause Analysis, Problem Resolution, and Workarounds.
• Change Management – Risk Assessment, Impact Analysis, Change Planning, Scheduling, and Change Implementation across the full lifecycle.
• Strong understanding of Knowledge Management.
• Integrations: Hands‑on experience with APIs – REST, SOAP, Scripted REST API, MID Server Integration and IntegrationHub.
• ITOM Implementation and Configuration.
• Discovery Configuration: Manage and maintain CMDB (Configuration Management Database).
• Expert in Service Mapping with understanding of relationships between applications, servers, and infrastructure components.
• Experience with Cloud Discovery such as AWS, Azure, and Google Cloud.
• Event Management integration with monitoring tools for real‑time monitoring.
• Orchestration workflows to automate routine tasks.
• Expertise on Performance Analytics – KPIs, Indicator Creation, Scorecards, and Widgets.