ServiceNow Senior Developer

Inmar Inc.; El Cedral; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Inmar Inc. is looking for a ServiceNow Senior Developer responsible for designing, developing, and implementing solutions within the ServiceNow platform. This role requires expertise in ServiceNow development, with at least 5 years of experience needed.

The ideal candidate will lead technical efforts, mentor junior developers, and work collaboratively to gather requirements from stakeholders. A Bachelor's degree in Computer Science or related field is required. Join us in a dynamic environment in Ciudad de México!

Formación

• 5+ years of experience in ServiceNow development and implementation.
• Strong architectural understanding of Common Service Data Model (CSDM).
• Expertise in implementing and optimizing ITIL-aligned processes.

Responsabilidades

• Design, develop, and implement complex ServiceNow solutions.
• Provide technical leadership and mentorship to junior developers.
• Work with stakeholders to gather requirements and translate them into solutions.
• Monitor performance and identify areas for optimization.

Conocimientos

ServiceNow Development

JavaScript

HTML

CSS

REST APIs

SOAP APIs

ITIL-aligned processes

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

ServiceNow APIs

ServiceNow Security and Access Control

Descripción del empleo

Position Summary

The ServiceNow Senior Developer is responsible for the design, development, and implementation of solutions within the ServiceNow platform. This role involves advanced customization, integration, and maintenance of the ServiceNow environment to ensure optimal performance and alignment with business requirements.

Primary Accountabilities

• ServiceNow Development and Customization
  • Design, develop, and implement complex solutions, including custom applications, workflows, integrations, and automations.
  • Perform advanced customization of UI policies, client scripts, business rules, and script includes.
  • Develop and maintain integrations with other enterprise systems using REST APIs, SOAP APIs, and other methods.
  • Ensure code quality, maintainability, and adherence to ServiceNow best practices and coding standards.
  • Conduct thorough testing and debugging of applications and integrations.
• Technical Leadership
  • Provide guidance and mentorship to junior developers.
  • Participate in code reviews to maintain quality and consistency.
  • Contribute to the development and maintenance of ServiceNow development standards and best practices.
  • Stay up‑to‑date on the latest ServiceNow features, releases, and technologies.
• Collaboration and Communication
  • Work closely with business analysts, stakeholders, and IT teams to gather requirements and translate them into technical solutions.
  • Communicate effectively with both technical and non‑technical stakeholders.
  • Participate in agile development processes, including sprint planning, weekly stand‑ups, and sprint reviews.
• Operational Support
  • Provide support for ServiceNow requests, incidents, changes, and problems.
  • Perform root cause analysis and implement corrective actions.
  • Monitor performance and identify areas for optimization.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• 5+ years of experience in ServiceNow development and implementation.
• Strong architectural understanding of Common Service Data Model (CSDM) and Service Portfolio Management (SPM).
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow APIs and integration methods.
• Expertise in implementing and optimizing ITIL‑aligned processes.
• Excellent problem‑solving, analytical, communication, and interpersonal skills.

Specific Technical Skills Needed

• Experience in ITOM or ITAM (HAM and SAM) implementation.
• Extensive experience with ServiceNow scripting, workflows, and integrations.
• ServiceNow Administration and new application implementation.
• Proficiency in ServiceNow Security and Access Control (ACLs / Roles).

Individual Competencies

• Integrity – Takes responsibility for actions and tells the truth.
• Teamwork – Works cooperatively with others to achieve objectives.
• Adaptable – Responds to change with a positive attitude.
• Innovative – Develops and supports new and improved methods.
• Curious – Seeks new knowledge and listens to others.
• Analytical and Critical Thinking – Uses a logical approach to problem‑solving.
• Problem Solving – Gathers and analyzes information to generate solutions.
• Safety – Supports a safe work environment by following safety rules and regulations.

Equal Opportunity Employer

We are an Equal Opportunity Employer, including disability/vets. If you need accommodations completing the job application, please contact [e-mail] or call 336.631.2500.