Service Excellence Intern

WK Kellogg Co; Santiago de Querétaro; Hybrid; MXN 100,000 - 145,000; Full time

Benefits offered by this job

Hybrid work model (3 days in-office, 2

Active medical coverage

Job summary

WK Kellogg Co in Querétaro is seeking a Service Excellence Intern to support KPI tracking and meeting preparation, helping drive performance improvements in a hybrid setup.

You are a current bachelor’s student in Industrial Engineering, fluent in English and Spanish, with strong MS Office skills, and you will balance 25–30 hours per week.

This role offers hands-on experience in operations and process improvement while contributing to governance and efficiency projects within GBS.

Qualifications

• Student pursuing a Bachelor's degree in Industrial Engineering.
• Fluent in English and Spanish (spoken & written).
• Proficient with Microsoft Office (Excel, Word, PowerPoint).
• Has active medical coverage.
• Available to support 25–30 hours per week in a hybrid model (3 days in-office, 2 days remote).

Responsibilities

• Track and update KPIs to measure progress.
• Prepare and organize monthly operations meetings with up-to-date data.
• Analyze KPI trends and help define action plans.
• Join the Innovation & Improvement Committee to drive new ideas.
• Create and update process flowcharts for clarity and efficiency.
• Identify opportunities to reduce waste in GBS operations.

Skills

English & Spanish

Education

Bachelor's student in Industrial Engineering

Tools

Microsoft Office

Job description

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 120 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.

Join WKKC in Querétaro as a Service Excellence Intern and be part of a dynamic team driving innovation and efficiency across business operations. You'll help track key performance metrics, support impactful meetings, bring process improvement ideas to life, and work on real initiatives that reduce waste and boost performance - all in a hybrid model with 3 days in the office and 2 days from home.

HERE’S WHAT YOU’LL BE DOING

• Track and update key performance indicators (KPIs) to measure progress.

• Help prepare and organize monthly operations meetings by ensuring all data and materials are up to date.

• Support performance reviews by analyzing KPI trends and helping define action plans.

• Join the Innovation & Improvement Committee to bring new ideas to life and manage improvement initiatives.

• Create and update process flowcharts to ensure clarity and efficiency.

• Analyze processes to identify and reduce waste in GBS operations.

• Support the governance of the IES structure by keeping processes aligned and well-documented.

REQUIRMENTS

• You’re a passionate bachelor’s student in Industrial Engineering, eager to learn, grow, and contribute to real business improvements.

• You’re fluent in both English and Spanish — written and spoken — and confident in communicating with diverse teams.

• You’re skilled with Microsoft Office tools like Excel, Word, and PowerPoint, and use them to bring structure and insights to your work.

• You have active medical coverage , either through your university’s facultative insurance, a major medical expenses policy, or similar.

• You’re available to support our team 25 to 30 hours per week , combining your studies with meaningful hands-on experience in a hybrid model (3 days in-office, 2 days remote).

ABOUT WK KELLOGG CO

At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder’s passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes Frosted Flakes, Rice Krispies, Froot Loops, Kashi , Special K, Raisin Bran , Frosted Mini Wheats , and Bear Naked . With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve. For more information, visit www.wkkellogg.com .

THE FINER PRINT

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

For US applicants:

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) .

Let’s create gr-r-reat days,

WK Kellogg Co Recruitment

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.