Service Delivery Manager: Hardware & Operations

Ericsson; Santiago de Querétaro; Vor Ort; MXN 1.130.000 - 1.695.000; Vollzeit

Zusammenfassung

Ericsson seeks a dynamic Service Delivery Management professional to support and enhance our delivery workforce. You will design delivery models, establish metrics, and foster a culture of global efficiency and profitable growth.

The role requires leadership across multiple teams and a strong focus on compliance, security, and continuous improvement. The ideal candidate brings 5+ years in supply chain or service delivery, fluent English and Spanish, and the ability to work from the Mexico City

Qualifikationen

• Bachelor’s degree or 5+ years’ experience in supply chain, logistics, operations, or related field.
• Experience in customer operations, hardware services, technical service delivery, or a similar environment.
• Experience managing operational performance across multiple teams, suppliers, or logistics providers.
• Understanding of warehouse operations, inventory management, reverse logistics, repair flows, transportation and customer fulfillment.
• Experience with SLAs, KPIs, escalations, root-cause analysis, and continuous-improvement plans.
• Strong stakeholder-management across customers, senior leaders, technical teams, and external providers.
• Professional fluency in English and Spanish, written and spoken.
• Ability to work from Mexico City office at least 4 days per week, with occasional travel.

Aufgaben

• Manage and streamline Service Delivery processes for enhanced efficiency.
• Develop, implement, and support new business initiatives and add-on-sales opportunities.
• Oversee performance management to ensure robust quality management frameworks and data trend analyses.
• Enable competence build-up through meticulous management, coordinating career paths, trainings, education, and certification plans.
• Maintain strong compliance adherence to group directives, legal and financial directives, as well as frameworks, processes, and tools.

Kenntnisse

Change and Improvement Management

Audit and Assessment

Risk management

Process Management

Negotiation

Data Analytics

Machine Learning Concepts

Artificial Intelligence Concepts

Knowledge Sharing

Ericsson Portfolio

Ausbildung

Bachelor’s degree or 5+ years’ experience in related field

Tools

ERP systems

Warehouse-management systems

Power BI

Jobbeschreibung

Ericsson seeks a dynamic Service Delivery Management professional to support and enhance our delivery workforce. You will design delivery models, establish metrics, and foster a culture of global efficiency and profitable growth.

The role requires leadership across multiple teams and a strong focus on compliance, security, and continuous improvement. The ideal candidate brings 5+ years in supply chain or service delivery, fluent English and Spanish, and the ability to work from the Mexico City