Service Delivery Leader: Performance, Strategy & Growth

Ericsson AB; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Ericsson AB in Mexico City is seeking a Service Delivery Line Manager to lead end-to-end service delivery and ensure alignment with contracts and SLAs. You will drive performance, capacity planning, and resource management, while contributing to service sales and strategy deployment.

The role requires strong analytical skills, financial acumen, and experience with SRM processes; you will partner with cross-functional teams to optimize resources, costs, and customer outcomes in a dynamic telecom

Qualifications

• Significant experience in service delivery management and operational governance.
• Strong analytical skills and financial acumen for budget balancing.
• Knowledge of SRM processes and performance metrics.

Responsibilities

• Drive Performance Management to ensure adherence to processes and tools.
• Manage Resource and Competence Planning to match capacity with demand.
• Oversee unit finance to maintain a balanced budget and cost control.
• Define KPI/SLA targets and monitor service delivery against contracts.
• Support service sales and implement Service Delivery Strategy at unit level.

Skills

Competency Management

SRM Process

Merlin and data analytics

Capacity Planning

Strategic Planning

Sales process

Financial structures for Service

WLA/SLA

Financial Acumen

Customer Insights

Market insights

Ericsson Business Processes Knowledge

Job description

Ericsson AB in Mexico City is seeking a Service Delivery Line Manager to lead end-to-end service delivery and ensure alignment with contracts and SLAs. You will drive performance, capacity planning, and resource management, while contributing to service sales and strategy deployment.

The role requires strong analytical skills, financial acumen, and experience with SRM processes; you will partner with cross-functional teams to optimize resources, costs, and customer outcomes in a dynamic telecom