Service Delivery Manager - Engineering & Performance Leader

Ericsson AB; Ciudad de México; On-site; MXN 1,000,000 - 1,400,000; Full time

Job summary

Ericsson AB in Mexico City is seeking a Service Delivery Line Manager to lead performance, resource alignment, and financials for the unit. You will ensure delivery excellence by applying our service delivery processes and tools, while aligning with OHS requirements and the Ericsson Leadership Framework.

You will drive KPI/SLA targets, manage resources for cost efficiency, and contribute to service sales by leveraging unit capabilities. Collaborative leadership and strong analytics are essential.

Qualifications

• Experience in service delivery management or similar roles is required.

Responsibilities

• Drive Performance Management for correct understanding and adherence to processes, methods, and tools.

Skills

Competency Management

SRM Process

Merlin and data analytics

Capacity Planning

Forecasting tools

Strategic Planning

Sales process

Financial acumen

Customer insights

Employee performance management

Market insights

Ericsson business processes knowledge

Job description

Ericsson AB in Mexico City is seeking a Service Delivery Line Manager to lead performance, resource alignment, and financials for the unit. You will ensure delivery excellence by applying our service delivery processes and tools, while aligning with OHS requirements and the Ericsson Leadership Framework.

You will drive KPI/SLA targets, manage resources for cost efficiency, and contribute to service sales by leveraging unit capabilities. Collaborative leadership and strong analytics are essential.