Server

Accor; Ciudad de México; On-site; MXN 110,000 - 140,000; Full time

Job summary

Mondrian Mexico City Condesa busca Hostess para crear una impresión inicial cálida y memorable. Se encargará de recibir a los huéspedes, gestionar reservas y asientos, y coordinar la disponibilidad de mesas, apoyando al equipo de restaurante según estándares de servicio de Mondrian.

Se requiere amabilidad, atención al detalle y capacidad para trabajar en un entorno dinámico. Se valora experiencia en host/guest relations y dominio del inglés intermedio; se ofrece entorno inspirador y desarrollo

Qualifications

• Habilidades de comunicación y trato con clientes en entorno de lujo.
• Enfoque en servicio al cliente y atención a detalles.
• Buena presencia y actitud profesional en horarios variados.
• Capacidad para multitarea y organización en picos de demanda.
• Conocimiento básico de inglés preferente.

Responsibilities

• Recibir a los huéspedes de forma cálida y profesional.
• Gestionar reservas y asientos, coordinar disponibilidad de mesas.
• Guiar a los huéspedes a sus mesas y entregar menús.
• Mantener información de capacidad y tiempos de espera actualizada.
• Colaborar con el equipo de F&B para un servicio fluido.
• Mantener stand de recepción ordenado y actualizado.
• Conocer el menú, horas y promociones para informar a los huéspedes.
• Trabajar en horarios flexibles, incluyendo fines de semana y noches.

Skills

Comunicación

Interpersonal

Atención al cliente

Organización

Multitarea

Servicio al cliente

Actitud profesional

Inglés (intermedio-avanzado)

Sistemas de reservas

Tools

Sistemas de reservas

Job description

Corazón de La Condesa

Ubicado perfectamente en la intersección de dos barrios imperdibles y llenos de cultura,

Descripción de la empresa

Ubicado perfectamente en la intersección de dos barrios imperdibles y llenos de cultura, Mondrian Mexico City Condesa invita a los huéspedes a experimentar una energía vibrante, un diseño cautivador y un espíritu verdaderamente inmersivo.
Rodeado de galerías de arte, parques animados y una escena culinaria en constante evolución, el hotel captura el alma creativa de la ciudad a través de espacios dinámicos, esencia local y un espíritu cultural inigualable.
Dentro de esta obra maestra del reconocido arquitecto José Luis Benllinure, un vívido mural de Ara Starck marca el tono en cada una de las 183 habitaciones y suites: una pista de los descubrimientos por venir y un punto focal en medio de una decoración moderna y serena.

Descripción del empleo

The Hostess is responsible for creating a warm, welcoming, and memorable first impression for all guests. This position greets guests upon arrival, manages seating arrangements and reservations, coordinates table availability, and supports the restaurant team in delivering an exceptional guest experience consistent with Mondrian’s service standards.
The Hostess should be friendly, confident, attentive to detail, and able to remain composed and professional in a fast-paced environment.

Key Responsibilities

• Welcome and greet all guests with a warm, friendly, and professional attitude.
• Manage guest arrivals, reservations, waitlists, and seating arrangements efficiently.
• Escort guests to their tables and provide menus when appropriate.
• Maintain accurate information regarding table availability and restaurant capacity.
• Coordinate closely with servers, bartenders, managers, and other F&B team members to ensure smooth service.
• Monitor table turnover and communicate estimated waiting times clearly and accurately to guests.
• Handle guest requests, questions, and concerns with professionalism and a service-oriented approach.
• Assist in managing reservations and special requests, including VIP guests, celebrations, and special occasions.
• Maintain an organized and welcoming host stand and restaurant entrance.
• Ensure menus, reservation books, and other host materials are clean, updated, and properly organized.
• Support the restaurant team during peak periods as needed.
• Be knowledgeable about the restaurant's menu, concept, hours of operation, promotions, and hotel facilities in order to provide accurate information to guests.
• Maintain a strong awareness of guest preferences and communicate relevant information to the service team.
• Follow all hotel, restaurant, safety, hygiene, and service standards.
• Handle guest information and reservations with discretion and confidentiality.
• Contribute to a positive team environment and actively support colleagues when needed.
• Perform any other duties related to the position as assigned by management.
  

Requisitos

• Previous experience as a Hostess, Host, Guest Relations Agent, or in a similar guest-facing hospitality position is preferred.
• Previous experience in a luxury hotel, upscale restaurant, or lifestyle hospitality environment is an advantage.
• Excellent communication and interpersonal skills.
• Strong customer-service orientation and a genuine passion for hospitality.
• Professional appearance and positive attitude.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Availability to work flexible schedules, including weekends, holidays, and evenings.
• Intermediate to advanced English is preferred.
• Knowledge of reservation systems is an advantage.
  

Información adicional

CORE COMPETENCIES

• Guest Focus
• Communication Skills
• Teamwork
• Organization & Attention to Detail
• Problem Solving
• Adaptability
• Professionalism
• Positive Attitude
• Sense of Urgency
• Service Excellence
  

SUCCESS IN THIS ROLE

Success in this position means consistently creating a positive first and last impression for guests, maintaining an efficient flow of the restaurant, and ensuring that every guest feels genuinely welcomed, recognized, and cared for throughout their experience at Mondrian.