Senior UX & Product Designer, Employee Experience & AI

Corning Incorporated; Monterrey; Presencial; MXN 800.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Great benefits above law

Learning environment

Impactful digital experiences

Exposure to global teams

Equal opportunity employer

Descripción de la vacante

Corning Incorporated is seeking a Product Designer for Employee Experience & Conversational AI to design employee‑facing experiences across enterprise portals and AI channels. You will create journeys, wireframes, prototypes, and flows supporting product and platform delivery.

You will collaborate with product, engineering, and business teams to boost self‑service adoption, search success, and employee satisfaction while ensuring accessibility and privacy considerations align with enterprise

Formación

• Bachelor’s degree in UX Design, Human‑Computer Interaction, Product Design, Information Systems, Computer Science, Business, Communications, or equivalent experience.
• 5+ years of experience in product design, UX design, service design, digital experience design, or enterprise platform design.
• 3+ years of experience designing enterprise portals, employee experience platforms, service portals, workflow applications, or digital workplace solutions.
• Hands‑on experience designing or supporting ServiceNow experiences such as Employee Center, Employee Center Pro, Service Catalog, Knowledge Management, ITSM, or HRSD.
• Experience designing conversational AI journeys, guided support flows, fallback experiences, and escalation paths.
• Proficiency with design and collaboration tools such as Figma, Miro, Lucidchart, Adobe XD, Sketch, or similar platforms.
• Strong communication, stakeholder management, and collaboration skills in Agile delivery environments.

Responsabilidades

• Design employee‑facing experiences across enterprise portals, knowledge, service request, and conversational AI channels.
• Create user journeys, wireframes, prototypes, flows, and design specifications to support product and platform delivery.
• Partner with product, engineering, platform, and business teams to improve self‑service adoption, search success, and employee satisfaction.
• Ensure solutions are accessible, inclusive, privacy‑aware, and aligned with enterprise design standards.

Conocimientos

UX design

Communication

Agile

Stakeholder management

Educación

Bachelor’s degree in UX Design / HCI / Product Design

Herramientas

Figma

Miro

Lucidchart

Adobe XD

Sketch

Descripción del empleo

Corning Incorporated is seeking a Product Designer for Employee Experience & Conversational AI to design employee‑facing experiences across enterprise portals and AI channels. You will create journeys, wireframes, prototypes, and flows supporting product and platform delivery.

You will collaborate with product, engineering, and business teams to boost self‑service adoption, search success, and employee satisfaction while ensuring accessibility and privacy considerations align with enterprise