Senior UC Operations Engineer

Chubb; Monterrey; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Chubb in Monterrey seeks experienced professionals to implement and support on-prem solutions and to lead our move to UCaaS and CCaaS cloud solutions. You will work with our infrastructure architecture and project teams to build, test, and deploy new solutions while crafting migration strategies to retire legacy technology.

The role requires deep UC/CC expertise with Cisco, Nice inContact, Genesys and Microsoft, plus hands-on deployment of top collaboration platforms.

Formación

• 5+ years relevant experience in UC/Contact Center environments.
• Understanding of design patterns for UC/CC solutions with Cisco, Nice inContact, Genesys and Microsoft.
• Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or similar.
• Proven troubleshooting skills in complex environments with third-party integrations.
• Experience with SIP trunking and TDM solutions and regional routing.
• Knowledge of QoS, routing, DHCP, DNS and packet capture troubleshooting.
• Security considerations for implementing collaboration services (firewalls, VPNs, certificates, encryption).
• Familiarity with Agile/SDLC/DevOps project management methodologies.
• Excellent communication and documentation for stakeholders and technical teams.
• Self-starter who can work independently and in a distributed global team.

Responsabilidades

• Implement and support on-prem solutions and migrate toward UCaaS/CCaaS.
• Collaborate with infrastructure architecture and project teams to build, test, and deploy new solutions.
• Create migration strategies to retire legacy technology.

Conocimientos

UC/CC environments

UC/CC design patterns

Nice inContact

CUCM

UCCE

WebEx Calling

Troubleshooting

SIP trunking

TDM solutions

Network infrastructure

Security for collaboration

Project management

Communication & documentation

Self-starter / teamwork

Descripción del empleo

Job Description

Successful candidates will be responsible for the implementation and support of on-prem solutions as well as playing a primary role in our move to UCaaS and CCaaS cloud solutions. The candidate will work with our infrastructure architecture and project teams to build, test, and deploy new solutions along with creating migration strategies to retire legacy technology.

Job Description

Successful candidates will be responsible for the implementation and support of on-prem solutions as well as playing a primary role in our move to UCaaS and CCaaS cloud solutions. The candidate will work with our infrastructure architecture and project teams to build, test, and deploy new solutions along with creating migration strategies to retire legacy technology.

Qualifications

• 5+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services)
• Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft
• Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions
• Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions
• Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements
• Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot)
• Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc…)
• Experience with project management methodologies (Agile, SDLC, DevOps etc…)
• Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows and implementation presentations for technical and non-technical audiences
• Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team