Senior Technical Program Manager, 5G & Telecom Delivery

Viavi Solutions; México; A distancia; MXN 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

VIAVI Solutions is seeking a seasoned Technical Program Manager (TPM) to own end-to-end project delivery and services. The role involves coordinating Deployment Engineers, SMEs, and Onsite Consultants across regional deployments while ensuring customer satisfaction from pre-sales through post-acceptance.

The TPM will manage statements of work, project plans, and reporting, traveling regionally as needed to align with client needs and VIAVI’s service portfolio.

Formación

• 10+ years in the Mobile Telecommunications Industry, with expertise in Network Planning and Optimization, Service Assurance and Customer Experience Management across GSM/UMTS/LTE/5G networks.

Responsabilidades

• Monitor projects from initiation (kickoff) through delivery to customer acceptance.
• Track progress on project plans, schedules, budgets, and deliverables.
• Plan and identify required resources for successful project execution.
• Manage multiple projects and reconcile interdependencies between them.
• Utilize best-practice project management tools and methodologies.
• Maintain high customer satisfaction through timely delivery and technical expertise.
• Serve as the primary point of contact for deployment, training, and consulting activities.
• Manage communication of project status, technical progress, and business impact with stakeholders.
• Schedule and organize project review meetings.
• Facilitate communication and coordination across cross-functional teams.
• Lead cross-functional project meetings, document meeting minutes, and track actions.
• Motivate and lead teams to deliver business results.
• Work effectively and efficiently with others, consistently applying best practices.
• Proactively manage project risks and issues through identification and mitigation strategies.
• Track and manage project change controls.
• Provide recommendations for continuous improvement.
• Collect and report on project metrics and KPIs.
• Manage important project documentation.
• Forecast revenue and ensure forecast accuracy, considering revenue recognition impacts.
• Support budget delivery of services, operational assistance, and consulting.

Conocimientos

Network Planning

Service Assurance

Project Management

Agile Methodologies

SDLC

Budgeting

Cross-functional Leadership

Data Analysis

Herramientas

JIRA

Confluence

Microsoft Project

Descripción del empleo

VIAVI Solutions is seeking a seasoned Technical Program Manager (TPM) to own end-to-end project delivery and services. The role involves coordinating Deployment Engineers, SMEs, and Onsite Consultants across regional deployments while ensuring customer satisfaction from pre-sales through post-acceptance.

The TPM will manage statements of work, project plans, and reporting, traveling regionally as needed to align with client needs and VIAVI’s service portfolio.