Senior Strategic Account Manager - Remote + Equity

DEUNA; Ciudad de México; Remote; MXN 800,000 - 1,400,000; Full time

Benefits offered by this job

Remote work anywhere

Vacations & PTO

Health insurance support

Stock options

Learning & development platform

Job summary

DEUNA is seeking a Senior Account Manager to manage and grow strategic customer relationships, ensuring satisfaction, retention, and business growth. You will own a portfolio of key accounts, act as a trusted partner, understand customer needs, identify growth opportunities, and coordinate internal resources to ensure successful adoption of DEUNA’s solutions.

The ideal candidate is client‑facing, with strong business acumen, excellent relationship-building skills, and experience managing

Qualifications

• 4+ years in Account Management, CS, Strategic Partnerships, or similar roles.
• Experience managing B2B enterprise or high-growth accounts.
• Ability to build trusted relationships with customers and internal stakeholders.
• Experience driving retention, adoption, and account growth.
• Advanced English proficiency.
• Strong communication, negotiation, and presentation skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Manage a portfolio of strategic customers, building long-term relationships with key stakeholders.
• Understand customers’ business models, objectives, challenges, and priorities.
• Ensure customer value and successful adoption of DEUNA solutions.
• Identify upsell/cross-sell opportunities and support growth strategies.
• Coordinate with Sales, Product, Engineering, Operations, Finance, and Support teams.
• Monitor account health, usage, and satisfaction; report insights.

Skills

Account Management

Customer Success

Strategic Partnerships

B2B Enterprise

Communication

Negotiation

Presentation Skills

Independence

English Proficiency

Tools

CRM Systems

Job description

DEUNA is seeking a Senior Account Manager to manage and grow strategic customer relationships, ensuring satisfaction, retention, and business growth. You will own a portfolio of key accounts, act as a trusted partner, understand customer needs, identify growth opportunities, and coordinate internal resources to ensure successful adoption of DEUNA’s solutions.

The ideal candidate is client‑facing, with strong business acumen, excellent relationship-building skills, and experience managing