Senior Enterprise Accounts Manager – Fintech Payments

Deuna; Ciudad de México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacations & PTO

Remote work from anywhere

Health insurance support

Stock options

Learning & development platform

Diverse multidisciplinary team

Growth & career path

Be part of next-gen payments platform

Descripción de la vacante

DEUNA is seeking a Senior Account Manager to manage and grow strategic accounts, ensuring customer satisfaction, retention, and business growth. You will own a portfolio of key merchants, acting as a trusted partner and driving value from DEUNA’s payments platform.

The ideal candidate has 4+ years in account management or related roles, strong relationship-building and English proficiency, and a proven track record in enterprise or high-growth environments.

Formación

• 4+ years of experience in Account Management, Customer Success, or strategic partnerships.
• Experience managing B2B enterprise or high-growth accounts.
• Strong ability to build trusted relationships with customers and internal stakeholders.
• Experience driving retention, adoption, and account growth.
• Commercial mindset and customer-centric approach.
• Ability to translate business needs into solutions.
• Strong communication, negotiation, and presentation skills.
• Ability to work independently and manage multiple priorities.
• Advanced English proficiency.

Responsabilidades

• Manage a portfolio of strategic customers and build long-term relationships with key stakeholders.
• Understand customers’ business models, objectives, challenges, and priorities to align DEUNA’s solutions.
• Maintain regular communication to ensure alignment, satisfaction, and adoption.
• Identify risks and proactively develop action plans for customers.
• Assist in renewal and retention strategies and ensure value realization across the relationship.
• Identify opportunities for upselling and cross-selling with Commercial teams.
• Gather feedback and translate insights to Product and Operations teams for enhancements.
• Collaborate with Sales, Product, Engineering, Operations, Finance, and Support to resolve challenges.

Conocimientos

Account management

Customer success

Strategic partnerships

English proficiency

Relationship building

Communication

Negotiation

Presentation

Descripción del empleo

DEUNA is seeking a Senior Account Manager to manage and grow strategic accounts, ensuring customer satisfaction, retention, and business growth. You will own a portfolio of key merchants, acting as a trusted partner and driving value from DEUNA’s payments platform.

The ideal candidate has 4+ years in account management or related roles, strong relationship-building and English proficiency, and a proven track record in enterprise or high-growth environments.