Senior Staff Engineer, Qa Automation

Nagarro; Región Centro; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Nagarro is seeking a Marketing Automation Engineer to design and implement scalable, data-driven marketing automation solutions across CRM platforms, with a focus on Salesforce Marketing Cloud. You will collaborate with marketing and analytics teams to deliver personalised customer experiences through email and SMS campaigns, while maintaining governance and compliance.

The role requires hands-on SFMC expertise, data integration skills, and a passion for scalable architectures that support

Formación

• Bachelor's degree in Computer Science, Information Systems, Marketing Technology, or a related field.
• MBA or advanced business degree is a plus.

Responsabilidades

• Design, develop, and maintain complex email and SMS marketing programs in Salesforce Marketing Cloud (SFMC).
• Architect and manage data extensions, data flows, and integration pipelines between SFMC and upstream CRM and data systems.
• Partner with marketing, analytics, and product teams to translate campaign requirements into scalable technical solutions.
• Build and maintain AMPscript and SSJS libraries and dynamic content blocks.
• Develop REST and SOAP API integrations to sync subscriber data and enable real-time personalization.
• Implement CRM governance including data quality, suppression lists, CAN-SPAM, GDPR, CASL, and audit logging.
• Collaborate with QA and delivery teams to ensure pre-send validation and regulatory compliance.
• Define and maintain a roadmap for CRM platform enhancements and new channel integrations.
• Monitor campaign performance and optimize programs and infrastructure.

Conocimientos

CRM strategy

Marketing automation

Email marketing

Data-driven marketing

Cross-functional collaboration

Educación

Bachelor's degree in CS/IS/Marketing Tech

MBA or advanced business degree a plus

Herramientas

AMPscript

SSJS

Salesforce Marketing Cloud

REST API

SOAP API

Descripción del empleo

Marketing Automation Engineer
**Description -**
**Job Summary**
As a Marketing Automation Engineer, you are passionate about engineering scalable, data-driven marketing automation solutions that deliver personalised customer experiences across the full life-cycle. You will work within a highly cross-functional environment, partnering with marketing, analytics, and product teams to design and implement CRM programs that drive engagement, retention, and revenue. You bring deep hands-on expertise in enterprise CRM platforms-particularly Salesforce Marketing Cloud-and thrive at the intersection of technical architecture and marketing strategy. You understand that trust is built through relevant, timely, and compliant communications, and you leverage data to make every interaction meaningful. You are excited by the challenge of building scalable systems that operate across global audiences.
**Responsibilities**

• Design, develop, and maintain complex email and SMS marketing programs in Salesforce Marketing Cloud (SFMC), leveraging Journey Builder, Automation Studio, AMPscript, and SSJS to deliver personalised, triggered communications at scale.
• Architect and manage data extensions, data flows, and integration pipelines between SFMC and upstream CRM and data systems including Salesforce CRM, CDP platforms, and third‑party data sources.
• Partner with marketing, analytics, and product teams to translate campaign requirements into scalable technical solutions, ensuring alignment across all communication touch points.
• Build and maintain reusable AMPscript and SSJS libraries, dynamic content blocks, and shared data frameworks to accelerate campaign velocity and enforce governance standards.
• Develop REST and SOAP API integrations to synchronise subscriber data, trigger transactional sends, and enable real‑time personalization across channels.
• Implement and enforce CRM governance practices including data quality standards, suppression list management, permission‑based marketing
  compliance (CAN‑SPAM, GDPR, CASL), and audit logging.
• Collaborate with QA and delivery teams to establish pre‑send validation workflows, ensuring content accuracy, link integrity, personalization correctness, and regulatory compliance before every deployment.
• Define and maintain a roadmap for CRM platform enhancements, new channel integrations, and automation capabilities aligned to business growth objectives.
• Monitor and analyze campaign performance metrics‑open rates, click rates, conversion, deliverability‑and use insights to drive continuous optimisation of programs and infrastructure.

**Education & Experience** **Recommended**

• Bachelor's degree in Computer Science, Information Systems, Marketing Technology, or a related field
• MBA or advanced business degree a plus