Senior SRE: MDES Platform Reliability

Mastercard Inc.; México; On-site; MXN 1,200,000 - 2,000,000; Full time

Job summary

Mastercard is seeking a Lead Site Reliability Engineer to join the MDES team. You will guide reliability initiatives, design scalable systems, and mentor a cohesive engineering group across distributed teams.

Join a global payments technology leader and help reduce latency, improve observability with Dynatrace, Grafana, and Prometheus, and drive automation to support a secure, resilient platform.

Qualifications

• Bachelor's degree or equivalent experience.
• Advanced knowledge of web applications and distributed systems infrastructure and architecture.
• Excellent verbal and written communication to a variety of audiences; business-level English proficiency.
• Experience with Docker and Kubernetes.
• Experience with Dynatrace, Splunk, Grafana, Prometheus, or similar monitoring/observability tools.
• Interest and ability to learn new coding languages, frameworks, and paradigms as needed.
• IT experience including thought-leadership and relationship building across large-scale organizations.
• Advanced knowledge and understanding of Software Engineering Concepts and Methodologies.
• Experience with static analysis tools to improve software quality.
• Knowledge of CI/CD platforms (Jenkins, Bamboo, Concourse, etc.)
• Displays initiative and ownership.
• Detail oriented and customer obsessed.
• Excellent verbal and written communication skills
• Ability to multi-task and prioritize efforts.
• Ability to pick up new technologies at a quick pace and learn on-the-go.
• Ability to work within a geographically distributed team.
• Displays excellent collaborative skills with cross-functional teams.
• Ability to provide positive customer service to external and internal business partners.

Responsibilities

• Lead technical initiatives of site reliability support services before they go live through activities such as system design consulting, performance engineering, chaos testing, capacity planning and launch reviews.
• Increase, maintain and communicate service metrics once live by measuring and monitoring availability, latency, performance and overall system health.
• Scale systems sustainably through mechanisms, like automation, and evolve systems by pushing for changes that improve reliability, velocity and recommend performance tuning approaches.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Review production incidents to identifying and driving solutions to prevent recurrence.
• Manage individual project priorities, deadlines, and deliverables.
• Create and maintain technology roadmaps.
• Look at all tasks with an eye for automation; then work to automate them.
• Build, manage and maintain robust dashboards reflecting system health.
• Applies expert technical capabilities across discipline(s) to coach and mentor technical talent.

Skills

Advanced knowledge of web applications

Distributed systems architecture

Excellent verbal and written English

Business-level English proficiency

Multi-tasking and prioritization

Cross-functional collaboration

Customer-focused mindset

Education

Bachelor's degree in Computer Science or related field

Tools

Docker

Kubernetes

Dynatrace

Splunk

Grafana

Prometheus

Jenkins

Bamboo

Concourse

Bitbucket

Maven

Gatling

Blazemeter

Helm

Job description

Mastercard is seeking a Lead Site Reliability Engineer to join the MDES team. You will guide reliability initiatives, design scalable systems, and mentor a cohesive engineering group across distributed teams.

Join a global payments technology leader and help reduce latency, improve observability with Dynatrace, Grafana, and Prometheus, and drive automation to support a secure, resilient platform.