Senior DevOps & Applications Reliability Engineer

Mastercard Inc.; México; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Mastercard Inc. is seeking an Applications Support Engineer to join the Business Operations Organization. The role focuses on production readiness, stability, and proactive support for Mastercard products across global environments.

You will work to minimize disruptions and improve customer experience through automation and efficient operations. The candidate should have 6–10 years of UNIX/Linux, scripting, and automation, with experience in ITSM, CI/CD, and distributed systems.

Qualifications

• Bachelor’s degree in computer science or related technical field.
• 6–10 years of hands-on UNIX/Linux, scripting and automation experience.
• Experience with CI/CD pipelines and DevOps practices.
• Experience with Oracle/SQL databases.
• Knowledge of one or more languages: C, C++, Java, Python, Go, Perl or Ruby.

Responsibilities

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Analyze ITSM activities and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Support services before they go live through operational design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving by connecting the dots during production events to optimize mean time to recover.
• Work with a global team spread across tech hubs in multiple geographies and time zones.
• Share knowledge and mentor junior resources.

Skills

Unix/Linux systems

Scripting

Automation

DevOps practices

CI/CD pipelines

Distributed systems

Programming languages

Education

Bachelor’s degree in computer science or related technical field

Tools

Oracle SQL databases

Job description

Mastercard Inc. is seeking an Applications Support Engineer to join the Business Operations Organization. The role focuses on production readiness, stability, and proactive support for Mastercard products across global environments.

You will work to minimize disruptions and improve customer experience through automation and efficient operations. The candidate should have 6–10 years of UNIX/Linux, scripting, and automation, with experience in ITSM, CI/CD, and distributed systems.