Senior Software Delivery Program Manager

Toshiba Global Commerce Solutions - External; Región Centro; On-site; MXN 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Lawful benefits (IMSS, INFONAVIT)

Life insurance and health coverage

Pension plan

Job summary

Toshiba Global Commerce Solutions is seeking a Technical Program Manager in Mexico to own end-to-end delivery of complex, client-facing software programs. You will ensure releases are on time, within scope, and within budget, driving measurable value across customer needs, product priorities, and technical delivery.

You will align engineering, QA, product, and client delivery to a single plan, applying KPI-driven governance and postmortems to harden future releases.

Qualifications

• 12+ years of program/project management experience.
• 8+ years leading client-facing software delivery.
• Proven background leading SaaS or large enterprise software projects delivery.
• Hands-on experience as part of a software delivery team.
• Experience applying KPIs across projects.
• Proven ability to stabilize at-risk projects.
• Proficiency in Jira and Confluence.
• Exceptional leadership, communication, and problem-solving skills.

Responsibilities

• Lead and own execution for multi-track client programs—scope, schedule, budget, and quality.
• Apply delivery and DORA metrics to measure progress, spot risk early, and accelerate performance.
• Execute rapid recovery plans for troubled programs through structured root cause analysis and decisive action.
• Align engineering, QA, product, and client delivery to a single, transparent plan.
• Drive proactive communication—no surprises for clients or executives.
• Partner with delivery and program leaders to enforce accountability and predictability across all programs.
• Guard quality through readiness reviews, test validation, and SDLC discipline.
• Lead root cause and postmortem reviews to harden future releases.
• Leverage data to drive measurable gains in speed, stability, and reliability.

Skills

Program management

Client-facing delivery

Leadership

Jira/Confluence

Communication

Risk management

Education

BS in Computer Science / Computer Engineering or related field

Tools

Jira

Confluence

Job description

Toshiba Global Commerce Solutions is seeking a Technical Program Manager in Mexico to own end-to-end delivery of complex, client-facing software programs. You will ensure releases are on time, within scope, and within budget, driving measurable value across customer needs, product priorities, and technical delivery.

You will align engineering, QA, product, and client delivery to a single plan, applying KPI-driven governance and postmortems to harden future releases.