Senior Site Reliability Engineer

Fulcrum Digital; Irapuato; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

Fulcrum Digital is seeking a Senior Site Reliability Engineer to join the BizOps team on a global payments technology engagement. The role focuses on automating and strengthening operational reliability across development, QA, release, and product groups.

You will work across a distributed team, improving incident response, capacity planning, and continuous delivery, while mentoring junior engineers and promoting best practices in a fast-paced enterprise setting.

Qualifications

• BS degree in Computer Science or related technical field involving coding.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Experience with CI/CD tools such as Git/Bitbucket, Jenkins, Maven, Artifactory, and Chef.
• Proficient in one or more languages: C, C++, Java, Python, Go, Perl, or Ruby.
• Strong problem-solving and communication skills.

Responsibilities

• Engage in and improve the full lifecycle of services — from inception and design through deployment, operation, and refinement.
• Analyze ITSM activity across the platform and feed back operational gaps or resiliency concerns to development teams.
• Support services before go-live through system design consulting, capacity planning, and launch reviews.
• Maintain live services by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through automation, and drive changes that improve reliability and velocity.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead DevOps automation and best practices.
• Practice sustainable incident response and blameless post-mortems.
• Take a holistic approach to problem-solving, connecting the dots across the technology stack during production events to optimize mean time to recovery.
• Collaborate with a global team spread across multiple tech hubs and time zones.
• Share knowledge and mentor junior team members.

Skills

Algorithms

Data structures

Scripting

CI/CD concepts

System design

Problem solving

Communication

Ownership

DevOps collaboration

Education

BS in Computer Science or related field

Tools

Git/Bitbucket

Jenkins

Maven

Artifactory

Chef

Job description

FulcrumDigital is a global AI-first enterprise transformation company with over 25years of experience. We partner with enterprises across financial services,insurance, healthcare, retail, manufacturing, higher education, and logisticsto move from AI experimentation to scalable business outcomes. Fulcrum Digitalworks with over 100 global clients, including Fortune 500 enterprises,combining deep industry expertise with capabilities in enterprise AI, digitalengineering, cloud modernisation, platform integration, and generative AI.

The Role

We'rehiring a Senior Site Reliability Engineer to join the Business Operations(BizOps) team on one of our top client engagements — a global leader inpayments technology. This role supports the AI Data and User Experienceprogram, which is establishing a Unified AI, Data & UX Organization toenable faster delivery, differentiated AI products, and scalable innovationacross the enterprise.

BusinessOperations leads the client's DevOps transformation through tooling and byadvocating for change and standards across the development, quality, release,and product organizations. We're looking for someone with an appetite forchange who can push the boundaries of what's possible with automation, and whoworks comfortably across development, operations, and product teams toprioritize needs and build relationships.

Coretech stack: Unix, shell scripting, SQL, Python, Apache NiFi, Splunk, Dynatrace,Jenkins, Git, XL Release (XLR), and AI/agentic workflows.

What You’ll Do

• Engage in and improve the fulllifecycle of services — from inception and design through deployment,operation, and refinement.
• Analyze ITSM activity across theplatform and feed back operational gaps or resiliency concerns to developmentteams.
• Support services before they golive through system design consulting, capacity planning, and launch reviews.
• Maintain live services bymeasuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably throughautomation, and drive changes that improve reliability and velocity.
• Support the application CI/CDpipeline for promoting software into higher environments through validation andoperational gating, and lead DevOps automation and best practices.
• Practice sustainable incidentresponse and blameless post-mortems.
• Take a holistic approach toproblem-solving, connecting the dots across the technology stack duringproduction events to optimize mean time to recovery.
• Collaborate with a global teamspread across multiple tech hubs and time zones.
• Share knowledge and mentor juniorteam members.

Requirements

• BS degree in Computer Science or arelated technical field involving coding (e.g., physics or mathematics), orequivalent practical experience.
• Experience with algorithms, datastructures, scripting, pipeline management, and software design.
• Systematic problem-solvingapproach, combined with strong communication skills and a sense of ownershipand drive.
• Ability to debug and optimize codeand automate routine tasks.
• Experience handling difficultsituations and making decisions with a sense of urgency, given the range ofstakeholders supported.
• Experience with industry-standardCI/CD tools such as Git/Bitbucket, Jenkins, Maven, Artifactory, and Chef.
• Experience in one or more of thefollowing languages: C, C++, Java, Python, Go, Perl, or Ruby.

Nice to Have

• Experience designing andimplementing an efficient CI/CD flow that moves code from dev to prod with highquality and minimal manual effort.