SRE

Fulcrum Digital; Ciudad de México; Remote; MXN 600,000 - 1,000,000; Full time

Job summary

Fulcrum Digital is seeking a Site Reliability Engineer to own the health, stability, and performance of production environments for a client engagement. You will define monitoring strategies, drive automation across deployments and operations, and collaborate with development teams to reduce incidents and improve resiliency.

Join a global team across time zones, implement scalable observability solutions, and ensure smooth code deployments with a strong service ownership mindset and proactive

Qualifications

• Experience with monitoring tools such as Splunk or Dynatrace.
• Working knowledge of ITIL/ITSM practices.
• Strong troubleshooting across complex, multi-layered platforms.
• Proficiency in SQL and PL/SQL.
• Experience with Jenkins and CI/CD pipelines.
• Hands-on scripting with Groovy, YAML, and Shell.
• Experience with Git and Bitbucket.
• Hands-on experience with Kubernetes and AWS.
• Proven experience in production support leadership, including runbook and support model creation.
• Experience defining monitoring and alerting strategies.
• Experience with disaster recovery and resiliency planning.
• Experience with deployment readiness validation and operational process design.
• Solid background in root cause analysis and problem management.

Responsibilities

• Plan, manage, and oversee all aspects of the production environment.
• Define strategies for application performance monitoring and optimization in production.
• Design, develop, and standardize monitoring and alerting mechanisms for supported applications.
• Respond to incidents, improve the platform based on feedback, and measure the reduction of incidents over time.
• Take a holistic approach to problem solving during production events, connecting the dots across the full technology stack to optimize mean time to recover (MTTR).
• Analyze ITSM activities for the platform and provide a feedback loop to development teams on operational gaps or resiliency concerns.
• Engage in and improve the whole lifecycle of services, from inception and design through deployment, operation, and refinement.
• Support services before they go live through system design consulting, capacity planning, and launch reviews.
• Maintain live services by measuring and monitoring availability, latency, and overall system health.
• Support code deployments into multiple lower environments, supporting current processes while automating wherever possible.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead on DevOps automation and best practices.
• Scale systems sustainably through automation, pushing for changes that improve both reliability and velocity.
• Collaborate with a global team spread across tech hubs in multiple geographies and time zones, sharing knowledge and explaining processes and procedures to others.

Skills

Linux

ITIL/ITSM

Troubleshooting

SQL/PLSQL

CI/CD (Jenkins)

Scripting (Groovy, YAML, Shell)

Git/Bitbucket

Kubernetes

AWS

Production support leadership

Monitoring strategy

Disaster recovery

DevOps automation

Communication

Tools

Splunk

Dynatrace

Jenkins

Kubernetes

AWS

Git

Bitbucket

Job description

Fulcrum Digital is a globalAI-first enterprise transformation company with over 25 years of experience. Wepartner with enterprises across financial services, insurance, healthcare,retail, manufacturing, higher education, and logistics to move from AI experimentationto scalable business outcomes. Fulcrum Digital works with over 100 globalclients, including Fortune 500 enterprises, combining deep industry expertisewith capabilities in enterprise AI, digital engineering, cloud modernisation,platform integration, and generative AI.

The Role

As a Site Reliability Engineer,you will own the health, stability, and performance of a production environmentsupporting one of our client engagements. You will define how applications aremonitored and supported, drive automation across deployment and operations, andwork closely with development teams to reduce incidents and improve resiliencyover time. This role suits someone with a strong service ownership mindset whoenjoys connecting the dots across a complex technology stack and working with aglobal team across multiple time zones.

What You'll Do

• Plan, manage, and oversee all aspects of the productionenvironment.
• Define strategies for application performancemonitoring and optimization in production.
• Design, develop, and standardize monitoring andalerting mechanisms for supported applications.
• Respond to incidents, improve the platform based onfeedback, and measure the reduction of incidents over time.
• Take a holistic approach to problem solving duringproduction events, connecting the dots across the full technology stack tooptimize mean time to recover (MTTR).
• Analyze ITSM activities for the platform and provide afeedback loop to development teams on operational gaps or resiliency concerns.
• Engage in and improve the whole lifecycle of services,from inception and design through deployment, operation, and refinement.
• Support services before they go live through systemdesign consulting, capacity planning, and launch reviews.
• Maintain live services by measuring and monitoringavailability, latency, and overall system health.
• Support code deployments into multiple lowerenvironments, supporting current processes while automating wherever possible.
• Support the application CI/CD pipeline for promotingsoftware into higher environments through validation and operational gating,and lead on DevOps automation and best practices.
• Scale systems sustainably through automation, pushingfor changes that improve both reliability and velocity.
• Collaborate with a global team spread across tech hubsin multiple geographies and time zones, sharing knowledge and explainingprocesses and procedures to others.

Requirements

Requirements

• Strong hands-on experience with Linux.
• Experience with monitoring tools such as Splunk,Dynatrace, or equivalent.
• Working knowledge of ITIL/ITSM practices.
• Strong troubleshooting skills across complex,multi-layered platforms.
• Proficiency in SQL and PL/SQL.
• Experience with Jenkins and CI/CD pipelines.
• Scripting experience with Groovy, YAML, and Shell.
• Experience with Git and Bitbucket.
• Hands-on experience with Kubernetes and AWS.
• Proven experience in production support leadership,including runbook and support model creation.
• Experience defining monitoring and alerting strategies.
• Experience with disaster recovery and resiliencyplanning.
• Experience with deployment readiness validation andoperational process design.
• Solid background in root cause analysis and problemmanagement.
• A service ownership mindset with a focus on continuousimprovement and toil reduction.
• Strong communication skills and the ability to shareknowledge across distributed teams.
• Availability to participate in rotational on-callduties and occasional off-hours work.