Senior ServiceNow ITOM Engineer

jll; Xalisco; On-site; MXN 720,000 - 1,261,000; Full time

Benefits offered by this job

Health benefits

Dental and vision coverage

Retirement plan

Certification support

Professional development

Job summary

JLL is seeking a ServiceNow ITOM Developer to design, configure, and implement ITOM modules such as Discovery, Service Mapping, and Cloud Management. The role focuses on maintaining CMDB health, integrating third-party tools, and enhancing platform performance.

You will work with JavaScript, Flow Designer, and MID Servers to automate operations and customize core ServiceNow applications, while collaborating with stakeholders to gather technical requirements and deliver enterprise-scale solutions.

Qualifications

• ITSM implementation across multiple modules including ITOM, ITIL best practices.
• Experience with Performance Analytics, Reporting, and Dashboards.
• CSA and CAD required; other certifications preferred.
• Bachelor's degree in computer science, information systems, or equivalent.

Responsibilities

• Design, configure, and implement ITOM modules - Discovery, Service Mapping, Cloud Management.
• Maintain CMDB health, data integrity, and reconciliation rules.
• Integrate ServiceNow with third-party tools and cloud platforms (AWS, Azure).
• Develop complex workflows, business rules, and UI policies.
• Troubleshoot MID Servers, probes, sensors, and discovery issues.
• Develop core ServiceNow apps including CMDB, Discovery, Incident, Problem, Change.

Skills

ITIL processes

ServiceNow ITSM

Incident management

Problem management

Change management

Asset management

Service Catalog

ITOM

CMDB

Workflow automation

Education

Bachelor's degree in Computer Science / Information Systems

CSA & CAD certifications

Tools

ServiceNow

Flow Designer

MID Servers

SCCM

AWS

Azure

Tanium

Intune

Jamf

Job description

JLL is seeking a ServiceNow ITOM Developer to design, configure, and implement ITOM modules such as Discovery, Service Mapping, and Cloud Management. The role focuses on maintaining CMDB health, integrating third-party tools, and enhancing platform performance.

You will work with JavaScript, Flow Designer, and MID Servers to automate operations and customize core ServiceNow applications, while collaborating with stakeholders to gather technical requirements and deliver enterprise-scale solutions.