Senior SASE & Cloud Security Engineer (Remote)

Palo Alto Networks, Inc.; México; Remote; MXN 600,000 - 1,000,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Senior Technical Support Engineer to address complex post-sales challenges, analyzing situations with deep evaluation and clear communication for both technical and non-technical audiences.

You will act as a customer advocate, delivering tailored support, conducting weekly reviews, root cause analyses, upgrade planning, and quarterly business reviews with enterprise accounts across remote and hybrid settings.

Qualifications

• 5+ years in technical support or systems engineering.
• Hands-on with SASE/Cloud Security, Prisma Access and Palo Alto Networks products.
• Strong knowledge of security concepts (ZTNA, SWG, CASB, IDS/IPS, Firewalls).

Responsibilities

• Lead resolution of complex technical issues for Prisma Access and cloud configurations.
• Perform RCA and log analysis for high-priority incidents in hybrid environments.
• Mentor junior engineers and contribute to knowledge base and training.

Skills

Fluency in English and Spanish

Communication skills

Problem solving

Technical troubleshooting

Education

Bachelor's degree in Computer Science or related field

Certifications: PCNSA/PCNSE/PCSAE or CCNP/CCIE/CISSP (preferred)

Tools

Wireshark

MTR

Curl

Cloud platforms (AWS, Azure)

VPN technologies

Scripting (Python)

Job description

Palo Alto Networks, Inc. is seeking a Senior Technical Support Engineer to address complex post-sales challenges, analyzing situations with deep evaluation and clear communication for both technical and non-technical audiences.

You will act as a customer advocate, delivering tailored support, conducting weekly reviews, root cause analyses, upgrade planning, and quarterly business reviews with enterprise accounts across remote and hybrid settings.