Global Customer Success & Logistics Coordinator (SAP)

Johnson Matthey Plc

Santiago de Querétaro

On-site

MXN 36,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Retirement savings

Share plans

Saving accounts

House saving funds

Life and disability insurance

Commuter allowances and loans

Medical plans / health assessments

Fitness discounts

Job summary

Johnson Matthey Plc in Queretaro is seeking a CAS Customer Service Representative to be the frontline for customer inquiries, order status updates, and shipment coordination. You will manage orders in SAP and work with S&OP, Engineering, Quality, Warehouse, and Commercial teams to meet customer needs.

This role emphasizes on-time delivery, accurate documentation for international shipments, and adherence to environmental and safety policies.

Qualifications

Bachelor’s degree or higher in a relevant field.
Experience in manufacturing operations and familiarity with MRP/ERP systems.
Knowledge of INCOTERMS and international shipping procedures.
Strong problem-solving skills and ability to manage multiple priorities.
Customer-focused mindset with excellent communication skills.
Experience using SAP or similar ERP systems is a plus.

Responsibilities

Be the primary point of contact for customer inquiries and order status.
Process and manage sales orders in SAP with accuracy.
Coordinate domestic and international shipments and toll manufacturing operations.
Collaborate with Sales, S&OP, Engineering, Quality, Warehouse and Commercial teams.
Monitor on-time delivery performance and identify delays.
Ensure proper documentation and tariff codes for international shipments.