Senior Retail Process Analyst & Transformation Lead

Onetree; Ciudad de México; On-site; MXN 650,000 - 900,000; Full time

Job summary

Onetree is seeking a Senior Business Analyst to join our team in Mexico City, on-site in Polanco. You will map AS-IS and TO-BE processes, analyze complex workflows, and translate business needs into actionable requirements across operations and technology teams.

The role requires 4+ years in business/process analysis, with Retail experience in stores, warehouses, inventory, and finance processes. You will lead workshops, document rules, and drive continuous improvement initiatives.

Qualifications

• 4+ years of experience as a Business Analyst, Process Analyst, or in a similar role.
• Proven experience in the Retail industry, especially store operations, warehouses, inventory, cash registers, payment methods, and operational finance processes.
• A track record of documenting complex end-to-end processes.
• Experience gathering functional requirements for enterprise products or systems.
• Experience working with cross-functional teams (Operations, Business, Technology, Product, Development).
• Strong analytical thinking and excellent verbal and written communication skills.

Responsibilities

• Map and document AS-IS and TO-BE business processes.
• Analyze complex processes to find gaps, inconsistencies, risks, and improvement opportunities.
• Turn business needs into clear functional requirements that teams can act on.
• Document business rules, flows, exceptions, and acceptance criteria.
• Lead workshops and discovery sessions with business, operations, and technology teams.
• Resolve ambiguities and align definitions across multiple stakeholders.
• Follow up on implementation and confirm that solutions meet business needs.
• Take part in transformation and continuous improvement projects for operational processes.

Skills

Business Analysis

Process Analysis

Requirements Gathering

Stakeholder Management

Cross-Functional Collaboration

Job description

Onetree is seeking a Senior Business Analyst to join our team in Mexico City, on-site in Polanco. You will map AS-IS and TO-BE processes, analyze complex workflows, and translate business needs into actionable requirements across operations and technology teams.

The role requires 4+ years in business/process analysis, with Retail experience in stores, warehouses, inventory, and finance processes. You will lead workshops, document rules, and drive continuous improvement initiatives.