IT Business Solutions Analyst: Process & Data Optimizer

Tential Solutions

Santa Fe

Hybrid

MXN 480,000 - 640,000

Full time

14 days+

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Benefits offered by this job

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Job summary

Tential Solutions seeks an IT Business Solutions Analyst to bridge business needs and technical solutions on-site in Mexico City. You will gather requirements, model processes, analyze data, and support solution design and adoption across stakeholders.

The role emphasizes collaboration with business leaders and technical teams, driving process improvements, managing SaaS licenses, and delivering effective reports and dashboards using Tableau, Power BI, and SQL. On-site work in Santa Fe area.

Qualifications

Bachelor's degree or equivalent in business, IT, CS, or related field.
Experience working with internal business customers or stakeholders in support, analysis, or technology delivery.
Experience gathering and supporting product/solution requirements, launches, and post-implementation activities.
Experience helping lead product or technology launches, retrospectives, playbooks, and iterative process improvement.
Strong communication and facilitation with business leaders, technical teams, vendors, and other stakeholders.
Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities.
Experience with Jira, ServiceNow, Smartsheet, Airtable, Tableau, Power BI, Monday.com, Miro, or Lucidchart.

Responsibilities

Stakeholder collaboration between business teams and technical resources.
Identify and recommend process redesigns or optimizations to improve efficiency, reduce cost, or enhance service quality.
Conduct interviews, workshops, and surveys to gather functional and technical requirements, then work with technical teams to design solutions and identify gaps or improvement opportunities.
Create process maps, workflows, and data models that represent business processes and system integrations.
Support the rationalization and management of SaaS licenses to optimize usage and alignment with organizational needs.
Analyze business data to identify trends and optimization opportunities, and support reports or dashboards using Tableau, Power BI, or SQL.
Assist with project planning, scope, timelines, risks, status reporting, and communication of findings and recommendations to leadership and stakeholders.
Identify implementation risks and issues, coordinate resolution across teams, and minimize disruption to business operations.
Support training, internal communications, surveys, and feedback analysis across supported regions and business groups.
Develop test cases, conduct UAT, validate that solutions meet business requirements, troubleshoot implementation issues with technical teams, and provide hyper-care support after launch.