Senior Product Manager, Internal Ops AI & Automation

ClassPass; Ciudad de México; Presencial; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

ClassPass is seeking a Senior Product Manager to lead the Internal Ops product strategy, driving automation and AI-enabled workflows to improve efficiency and reduce manual work across CX, Sales, Partnerships, Finance, and Operations.

You will partner with engineering and data teams to define roadmaps, measure impact, and deliver scalable solutions that enhance internal tooling and reliability. Minimum 4+ years in product management with enterprise SaaS or ops platforms is preferred.

Formación

• Seasoned product manager with a track record of shipping internal, operational, or platform products that improve team efficiency.
• Ability to turn ambiguous pain points into measurable bets and pragmatic roadmaps.
• Experience with complex internal systems used by CX, Sales, Partnerships, Finance, Operations, or Engineering.
• Interest in automation and AI-enabled workflows and knowing when to automate or improve tooling.
• Strong communication and cross-functional partnership skills with stakeholders across business and tech teams.

Responsabilidades

• Own product strategy and roadmap for Internal Ops, focusing on productivity, reducing manual work, and reliability of internal tools across ClassPass.
• Lead discovery and delivery for automation-heavy initiatives, including AI-enabled workflows and scheduling/automation features.
• Partner with internal teams to identify bottlenecks and translate them into scalable product solutions.
• Define success metrics: OpEx reduction, handle-time reduction, and automation rate; drive OKRs.
• Balance automation bets with internal tooling improvements and GDPR/data privacy workflows.
• Translate research and analytics into a prioritized roadmap and clear product requirements.
• Manage cross-functional rollouts with QA, training, and post-launch iteration.
• Collaborate with engineering on tradeoffs for reliability, tech debt, and maintainability.

Conocimientos

Product management

Internal tools

Automation

AI workflows

Cross-functional collaboration

Data analysis

Stakeholder management

Herramientas

Enterprise SaaS

Developer/internal productivity

Descripción del empleo

ClassPass is seeking a Senior Product Manager to lead the Internal Ops product strategy, driving automation and AI-enabled workflows to improve efficiency and reduce manual work across CX, Sales, Partnerships, Finance, and Operations.

You will partner with engineering and data teams to define roadmaps, measure impact, and deliver scalable solutions that enhance internal tooling and reliability. Minimum 4+ years in product management with enterprise SaaS or ops platforms is preferred.