Operations Associate

Darwin Ai; Región Centro; Híbrido; MXN 250.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Clases de idiomas

Licencia Premium de OpenAI o Gemini

Vacaciones pagas 25 días/año

Trabajo híbrido flexible

Descripción de la vacante

Darwin AI, una startup de IA, busca un Operations Associate para trabajar junto al Head of Operations y asegurar procesos eficientes que respalden nuestra tecnología. Buscamos una mentalidad de dueño, proactiva y dispuesta a aprender a escalar la empresa desde dentro.

Entre las tareas figuran optimizar onboarding, customer success y soporte, intervenir en cuentas con necesidad de ayuda, analizar métricas con Excel/Sheets y documentar los procesos para un crecimiento ordenado.

Formación

• Perfil generalista con habilidades analíticas y comunicativas.
• Espíritu emprendedor y proactividad para resolver problemas.
• Interés en IA y curiosidad por aprender sobre prompt engineering y automatización.
• Mentalidad hands-on y disposición para ensuciarse las manos.

Responsabilidades

• Optimización de procesos en onboarding, customer success y soporte.
• Intervención estratégica en cuentas que necesiten ayuda y ejecución de soluciones.
• Análisis de métricas operativas con Excel/Sheets para identificar mejoras.
• Recolección de feedback de usuarios para priorizar el roadmap de producto.
• Creación de la biblia de procesos para escalar el equipo.

Conocimientos

Generalista

Emprendedor

Entusiasta IA

Manos a la obra

Educación

Título universitario

Herramientas

McLeod

Descripción del empleo

Description

En Darwin AI creemos que las personas deberían enfocarse en lo que solo los humanos pueden hacer. La empatía, la creatividad, la estrategia. Todo lo demás, lo repetitivo y tedioso, se lo dejamos a la IA. Descubre mas de nosotros aqui.

Como Operations Associate, trabajarás directamente con el Head of Operations para asegurar que nuestros procesos sean tan inteligentes como nuestra tecnología. Buscamos a alguien con mentalidad de "dueño", que no tenga miedo de ensuciarse las manos y que quiera aprender cómo se escala una startup de IA desde adentro.

¿Qué harás?

1. Optimización de Procesos: Identificarás fallas en el flujo actual y diseñarás e implementarás mejoras en Onboarding, Customer Success y Soporte.

2. Intervención Estratégica: Entrarás directo a cuentas que necesiten ayuda, proponiendo y ejecutando soluciones para mejorar la experiencia del cliente.

3. Análisis Basado en Datos: Utilizarás Excel/Sheets para analizar métricas operativas y encontrar oportunidades de mejora.

4. Voz del Cliente: Recolectarás feedback crítico de los usuarios para ayudar al equipo de producto a priorizar el roadmap.

5. Documentación: Crearás la "biblia" de nuestros procesos para que el equipo pueda crecer de forma ordenada.

Requirements

1. Perfil Generalista: Tienes un equilibrio entre habilidades analíticas y excelentes habilidades de comunicación.

2. Espíritu Emprendedor: No esperas a que te digan qué hacer; ves un problema y buscas cómo resolverlo.

3. Entusiasta de la IA: Te emociona la tecnología y tienes curiosidad natural por aprender sobre prompt engineering y automatización.

4. Hands‑on: Te motiva probar los sistemas, encontrar errores y proponer soluciones técnicas o de proceso.

Benefits

• Clases de idiomas: Acceso a clases de idiomas (inglés, portugués y español)
• Licencia Premium de OpenAI o Gemini: Acceso gratuito a una licencia premium para uso personal o profesional.
• Vacaciones pagas: Disfrutá de 25 días al año de vacaciones y feriados pagos para recargar energías y mantener un equilibrio saludable entre el trabajo y la vida personal.
• Trabajo híbrido flexible: Nos reunimos una vez por semana en la oficina ; el resto del tiempo podés trabajar de forma remota desde donde quieras.

At Rapido Solutions Group , we connect fast-growing U.S. companies with top global talent.

From Guadalajara and León , we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work , offering wellbeing programs, social initiatives, and real career growth.

Schedule: Monday and Tuesday 23:00-07:00, Saturday and Sunday 17:00-05:00

Additional Benefits:

$500 MXN punctuality bonus

Primary Responsibilities

• Foster positive carrier relationships operationally by working with carriers booked on loads by Carrier Sales.
• Dispatch drivers and track and trace loads through life-cycle of shipment ensuring that customer deadlines are met. Communicate updates and issues to team members.
• Work with carriers to identify and resolve issues. Escalate issues as appropriate.
• Update company TMS with required documentation in a timely manner.
• Ensure drivers are set-up to accept automated tracking software and that auto tracking is initiated.
• Manage e‑mail communication between account managers and carriers.
• Review and reply to incoming emails from carriers, making sure to forward all necessary documents to imaging department for processing.
• Review and register all requested accessorials in database for reimbursement.
• Ensure boards are cleaned with complete and concise turnover documentation daily.
• Additional duties and projects as assigned.
• Assist in the identification and execution of process improvement initiatives.

Qualifications

• Prefer college degree or 1 year of applicable carrier sales / freight brokerage / transportation and logistics experience in a fast‑paced, deadline driven environment.
• Ability to work in a team environment while delivering independent results.
• Excellent written and verbal communication skills.
• Proven ability to prioritize, multitask and problem solve.
• Proactivity; highly motivated and driven.
• Experience with McLeod a plus.

As a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross‑functional team including Customer Operations, Product Operations, Product Managers, and many others.

You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments. You’ll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale’s daily ideal candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results.

You will:

• Build and drive some of our most critical operational processes
• Own the day‑to‑day delivery of customer commitments
• Create an effective feedback loop between the front line, product, strategy, and customers
• Collaborate with stakeholders to improve processes for new and existing customers

Ideally you'd have:

• Advanced English skills
• Industry experience (+2) in an operational role and/or a top‑tier consulting firm
• An undergraduate degree with an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree in Engineering, Economics, or Business
• An action‑oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical, planning, and process improvement capability
• Experience with reading SQL, or have demonstrated analytical skills

PLEASE NOTE: Our policy requires a 90‑day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high‑quality data and full‑stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our for additional information.

Osmind is a public benefit corporation advancing psychiatry through technology, services, and real‑world evidence. Our software and services are used by 1,000+ interventional psychiatry practices across the U.S., the largest network of its kind. Our platform also supports life sciences companies developing and scaling access to cutting‑edge treatments.

About Osmind

Osmind is a public benefit corporation advancing psychiatry through technology, services, and real‑world evidence. Our software and services are used by 1,000+ interventional psychiatry practices across the U.S., the largest network of its kind. Our platform also supports life sciences companies developing and scaling access to cutting‑edge treatments.

The Opportunity

RevOps at Osmind owns the revenue architecture across the full customer journey, from first marketing touch through closed‑won, onboarding, expansion, and retention. That journey runs across four distinct go‑to‑market motions: scaled SMB sales, mid market sales‑led with outbound, clinician customer engagement and upsell, and enterprise life sciences. Each has its own pipeline definitions, handoff logic, channels and conversion metrics. Keeping them connected and compounding is the core challenge. This role reports to the Revenue Operations Lead and works across all four.

You will work in a modern stack (HubSpot, Gong, Cargo, Unify, Metabase, Stripe, DocuSign, Arrows, Pylon, Chameleon) and be expected to extend it with AI‑native workflows from day one. You will have the AI tools you need, whether that is Claude, Cursor, Cargo, Zapier or Lovable. A strong candidate would be able to sit in a working session, follow what the business is trying to do, and turn it into system work that holds up.

The role is built to grow. You will sit in the architecture, pricing and segmentation discussions rather than receive the output of them, and take on more of the design work as your understanding of the business deepens. The team is small, so you will have direct access to the people making those decisions.

What success looks like in the first 6 months: you own the systems work, and the teams that depend on it come to you directly. You have shipped at least one automation that took real manual work off someone's plate. You understand how the revenue engine fits together well enough to be forming a view on where it should go next.

What You’ll Own

GTM systems

Build and maintain the CRM and the tooling around it: workflows, properties, pipelines, lists, dashboards, integrations, permissions. HubSpot is the center of gravity. You own the recurring hygiene that keeps the data trustworthy, and you close out the requests that come in from every function.

Revenue data and reporting

Keep the deal, product and revenue data accurate as the business changes shape. Build and maintain the dashboards leadership, sales and finance run on, and turn around ad hoc pulls fast. Support the reconciliation between what a customer is contracted for and what has actually been collected.

Deal process

Run the operational side of the deal desk: intake, routing, approvals, rate tables and contract templates. Sales gets a pricing decision back quickly and consistently, and you are part of why.

Campaign and outbound operations

Build and QA the target lists behind outbound and upsell campaigns. Keep account and contact data enriched and deduplicated, load audiences, and maintain the routing and attribution behind sourced pipeline.

Process design and automation

Get the process right before automating it. The first question is what the correct, durable process is and whether it still holds when volume triples. The second is how AI and automation make that process faster, cheaper and more accurate. Both matter, in that order. Start with the work you touch every week (enrichment, routing, hygiene, reporting) and build so the end‑user of that workflow or process has something that holds up rather than something that has to be rebuilt.

Documentation and enablement

Write down how each system actually works as you build in it, and answer the questions other teams bring. This is what keeps systems knowledge from sitting with one person.

Your First 90 Days

• 30 days: working knowledge of the GTM stack as it is configured here and the deal process end to end. Owning the inbound systems request queue.
• 60 days: running the recurring hygiene and reporting cadence independently. First automation shipped against something manual and weekly. Documentation started for the systems you have touched.
• 90 days: trusted across sales, finance and customer success to have their systems work handled. Bringing back what is breaking and where the next fix should go, unprompted.

What We're Looking For

• 2 to 4 years in revenue operations, sales operations, marketing operations, finance operations or business operations
• Zero to One mindset: Prior experience in scaling operations in fast paced teams, ideally at a Series A through C high growth startup
• CRM experience (Salesforce, HubSpot). You have built workflows, custom properties, pipelines, lists and dashboards in it yourself, not just worked inside an existing build.
• Range over specialization. You are curious about the whole revenue engine rather than one corner of it.
• Iterative building approach: asking what the team is trying to accomplish before tooling, being able to pivot fast depending on outcomes and documenting as you go to ensure we build for scale.
• Process first, then AI. You define the durable, scalable process before automating it, then use AI to make it faster and more accurate. You have shipped something real this way and have a point of view on where the tooling falls short.
• Precision with data. You check your own work, trace a number back to its source, and know the difference between a number that is right and a number that looks right.
• Clear written communication across sales, finance, customer success and support.

Bonus Points

• HubSpot Operations Hub, or SFDC/HubSpot certifications
• SQL, Metabase, or another BI tool
• Billing or finance systems exposure, especially Stripe
• Enrichment or outbound tooling: Cargo, Unify, Apollo
• Finance, Deal desk, quoting or contract operations exposure
• Healthcare or life sciences experience

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join Sitetracker's Operations team and play a pivotal role in shaping our AI‑first future, directly enabling our customer‑facing teams across the business. This is a unique opportunity to build, test, and deploy AI agents and automations from the ground up, replacing manual processes and dramatically increasing the velocity and efficiency of critical business functions. You'll be at the forefront of structuring our team around cutting‑edge AI, not just layering it on top, seeing the direct business impact of every solution you create.

What You'll Do

As an Operations Associate - AI Developer, you will step into a brand‑new role designed to leverage your expertise with leading AI tools like Claude, Agentforce, Cursor, and Gemini, alongside agent frameworks, to construct intelligent automations that live inside and interact with Salesforce. This includes building Salesforce Flows, Apex‑backed automations, LWC components, and AI powered actions that read and write to Salesforce objects, surfacing insights, triggering workflows, and eliminating manual work across our Customer Experience organization.

This role operates on an afternoon shift to ensure meaningful overlap with the US‑based Director of Operations and the broader Customer Experience team. For candidates based in Mexico City, this means approximately 8:00 AM – 5:00 PM CST. The majority of design document handoffs, build reviews, and quality gate discussions happen during the overlap window with EST time.

You will receive clear, structured design requirements and user stories from the Director of Operations and independently translate these briefs into fully functional AI agents, automations, and skills. This role is part of a dynamic, shared builder pool, requiring you to demonstrate cross‑domain capability, seamlessly executing builds across both process automation and Salesforce systems domains to deliver high‑impact solutions for our global operations.

You will execute a complete build cycle for every assignment: read and clarify the design document and user stories before starting, build independently, self‑test against defined acceptance criteria, and submit a fully documented build — including test data and expected outputs — for quality review. Builds that pass the quality gate go to production. Builds that do not come back with a clear failure report, and you address them before

Salesforce Administration, Configuration & Development

• Configure complex Salesforce Flows, validation rules, or automation in a professional context.
• Understand Salesforce object relationships, APIs, and data management.
• Read and interpret basic Apex or SOQL to understand existing code or automation.
• Build Salesforce automations that connect to external systems or trigger cross‑object workflows.
• Troubleshoot complex configuration/code issues, manage permissions, and build multi‑step conditional automations (declarative or programmatic).

Build Execution & Independent Build Delivery

• Translate structured written designs and user stories into working builds with minimal iteration.
• Self‑test builds against acceptance criteria before submission.
• Submit complete, well‑documented builds with test data and expected outputs for QA review.
• Define your own testing protocol for builds, including inputs, expected outcomes, and pass/fail criteria.
• Deliver technical builds or configurations from written designs with a high first‑pass acceptance rate, consistently describing your testing and documentation process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses... (policy text omitted).

Welcome to Sitetracker's Operations team...