Senior Tech Support: Printing Hardware & RFID

Zebra Technologies Enterprise de México, S. de R.L. de C.V.; Mexico; Hybrid; MXN 391,000 - 614,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Annual wellbeing day

Job summary

Zebra Technologies is seeking a technical support professional to resolve complex hardware and software issues across industrial, mobile, and RFID printing portfolios. You will diagnose print engines, calibrate sensors, and ensure maximum uptime in demanding environments.

The role emphasizes customer satisfaction, escalation management, and contribution to process improvements. Requires a Bachelor’s degree or equivalent, 4–5 years in technical support, strong communication, and proficiency with

Qualifications

• Bachelor’s Degree or equivalent vocational qualification/experience in a related technical field.
• 4–5 years of proven experience in technical support with emphasis on hardware maintenance (printing devices, RFID, and mobile technology).
• Intermediate to advanced skills in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication; ability to explain complex concepts clearly.

Responsibilities

• Advanced Hardware & Software Troubleshooting: diagnose, troubleshoot, and repair print engines and printers to minimize downtime.
• Customer Success & Escalation Management: serve as escalation point and provide top-tier support via phone, email, and chat.
• Leadership & Process Improvement: mentor teammates, improve support processes, and report on center performance.

Skills

Technical support experience

Hardware maintenance

Microsoft Office

Communication skills

Customer service orientation

Education

Bachelor’s Degree or equivalent

Tools

Zebra Setup Utilities

ZebraDesigner

Job description

Zebra Technologies is seeking a technical support professional to resolve complex hardware and software issues across industrial, mobile, and RFID printing portfolios. You will diagnose print engines, calibrate sensors, and ensure maximum uptime in demanding environments.

The role emphasizes customer satisfaction, escalation management, and contribution to process improvements. Requires a Bachelor’s degree or equivalent, 4–5 years in technical support, strong communication, and proficiency with