Senior PM, Multiproduct Experience Enablement

Félix; Ciudad de México; Presencial; MXN 2.376.000 - 3.564.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Stock options

Annual performance bonus

Health, dental, and vision plans

Continuous learning opportunities

Unlimited PTO

Paid parental leave

Remote work now, future hybrid

Growth opportunities

Descripción de la vacante

Félix is seeking a Senior PM Multiproduct Experience Enablement to own the internal Flow Platform and empower domain teams across Félix to design, launch, and operate intelligent product conversations. You will lead the self-service platform, driving configuration, reusable primitives, testing, and seamless handoffs with CX, Engineering, Compliance, and Support.

You will partner on governance, localization, safety, and proactive-flow standards, turning recurring needs into scalable, automated

Formación

• Must have strong technical product-management background and experience working with engineering teams on complex platform or infrastructure products.
• Experience with API products, developer platforms, internal tools, workflow systems or products used by technical/operational teams.
• Ability to understand system architecture, service boundaries, data flows, integration patterns, and translate them into product requirements.
• Experience defining reusable primitives, interfaces, governance, and self-service capabilities enabling multiple teams to build independently.
• Strong cross-functional leadership across Engineering, Product, Design, Data, Compliance, Support and other platform consumers.
• Familiarity with testing frameworks, observability, release management, experimentation, or AI evaluation is a plus.

Responsabilidades

• Own the self-service Flow Platform: agent and flow configuration, shared primitives, admin tooling, catalogs, versioning, launch gates, rollout, and rollback.
• Own domain-team enablement from intake and onboarding through migration, launch, and continuous improvement; convert recurring needs into reusable capabilities.
• Own flow-level testing, evaluation, and experimentation requirements, including the simulator, standard scenarios, launch criteria, and success metrics.
• Serve as end-to-end product POC with CX Platform and Support for human handoff, including context, transfer and cancellation, Ninja reclaim, return to automation, and SLAs.
• Operationalize experience, safety, localization, Compliance, and proactive-flow standards through platform tooling and launch processes.

Conocimientos

Technical product management

APIs & developer platforms

Descripción del empleo

Félix is seeking a Senior PM Multiproduct Experience Enablement to own the internal Flow Platform and empower domain teams across Félix to design, launch, and operate intelligent product conversations. You will lead the self-service platform, driving configuration, reusable primitives, testing, and seamless handoffs with CX, Engineering, Compliance, and Support.

You will partner on governance, localization, safety, and proactive-flow standards, turning recurring needs into scalable, automated