Senior Product Manager - Multiproduct Enablement

Félix; Ciudad de México; Presencial; MXN 2.376.000 - 3.564.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Stock options

Annual performance bonus

Health, dental, and vision plans

Continuous learning opportunities

Unlimited PTO

Paid parental leave

Remote work now, future hybrid

Growth opportunities

Descripción de la vacante

Félix is seeking a Senior PM Multiproduct Experience Enablement to own the internal Flow Platform and empower domain teams across Félix to design, launch, and operate intelligent product conversations. You will lead the self-service platform, driving configuration, reusable primitives, testing, and seamless handoffs with CX, Engineering, Compliance, and Support.

You will partner on governance, localization, safety, and proactive-flow standards, turning recurring needs into scalable, automated

Formación

• Must have strong technical product-management background and experience working with engineering teams on complex platform or infrastructure products.
• Experience with API products, developer platforms, internal tools, workflow systems or products used by technical/operational teams.
• Ability to understand system architecture, service boundaries, data flows, integration patterns, and translate them into product requirements.
• Experience defining reusable primitives, interfaces, governance, and self-service capabilities enabling multiple teams to build independently.
• Strong cross-functional leadership across Engineering, Product, Design, Data, Compliance, Support and other platform consumers.
• Familiarity with testing frameworks, observability, release management, experimentation, or AI evaluation is a plus.

Responsabilidades

• Own the self-service Flow Platform: agent and flow configuration, shared primitives, admin tooling, catalogs, versioning, launch gates, rollout, and rollback.
• Own domain-team enablement from intake and onboarding through migration, launch, and continuous improvement; convert recurring needs into reusable capabilities.
• Own flow-level testing, evaluation, and experimentation requirements, including the simulator, standard scenarios, launch criteria, and success metrics.
• Serve as end-to-end product POC with CX Platform and Support for human handoff, including context, transfer and cancellation, Ninja reclaim, return to automation, and SLAs.
• Operationalize experience, safety, localization, Compliance, and proactive-flow standards through platform tooling and launch processes.

Conocimientos

Technical product management

APIs & developer platforms

Descripción del empleo

About Us

At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.

About Us

At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.

We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.

About The Role

The Product team at Félix is growing. We're a small but mighty group building the foundation for a world-class product function inside one of the fastest-growing fintech companies in LATAM and the U.S.

Our mission is simple yet powerful: build financial tools to empower Latino immigrants in the U.S.

We started with remittances. Multiproduct is where Félix becomes something bigger, a place where we also offer consumer lending, wallet and payments to access multiple financial services rather than just move it. That shift changes what we owe our users. Not only a fast, trustworthy send, but a balance they understand, a history they can read, and a sense that their money is growing safely with us.

As Senior PM Multiproduct Experience Enablement you will own the internal platform that enables domain teams across Félix to build, launch, and operate intelligent product conversations. You will lead our self‑service Flow Platform, driving enablement from configuration and reusable primitives to testing, evaluation, and seamless human‑handoff workflows with CX. Partnering closely with Engineering, Design, Compliance, and Support, you will establish platform governance and turn recurring team needs into scalable, automated capabilities. We are seeking a highly technical, user‑obsessed product leader with deep experience in platform infrastructure, APIs, and workflow engines who thrives in a high‑velocity environment.

Responsibilities

• Own the self-service Flow Platform: agent and flow configuration, shared primitives, admin tooling, catalogs, versioning, launch gates, rollout, and rollback.
• Own domain-team enablement from intake and onboarding through migration, launch, and continuous improvement; convert recurring needs into reusable capabilities.
• Own flow-level testing, evaluation, and experimentation requirements, including the simulator, standard scenarios, launch criteria, and success metrics.
• Serve as end-to-end product POC with CX Platform and Support for human handoff, including context, transfer and cancellation, Ninja reclaim, return to automation, and SLAs.
• Operationalize experience, safety, localization, Compliance, and proactive-flow standards through platform tooling and launch processes.

Requirements

• Strong technical product-management background, with demonstrated experience working closely with engineering teams on complex platform or infrastructure products.
• Experience with API products, developer platforms, internal tools, workflow systems, or other products whose primary users are technical or operational teams.
• Ability to understand system architecture, service boundaries, data flows, integration patterns, and technical tradeoffs, and translate them into clear product requirements.
• Experience defining reusable primitives, interfaces, governance, and self‑service capabilities that enable multiple teams to build independently.
• Strong cross-functional leadership across Engineering, Product, Design, Data, Compliance, Support, and other platform consumers, including migrations, rollout, and change management.
• Familiarity with testing frameworks, observability, release management, experimentation, or AI evaluation is preferred.
• Advanced English level

These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

What We Offer

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Work model: currently fully remote, with a future transition to a hybrid set up
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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